Customer Service / Loyalty

All the latest customer service/loyalty news from the industry

Recent Articles

BOOST IN-CLUB EXPERIENCE WITH 10 PROVEN TIPS FROM traCXio

What does increased market share, employee satisfaction, department-level profitability and genuine brand affinity all have in common? All are demonstratable outputs of a robust in-Club Customer Experience…
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ARISTOCRAT INTERACTIVE GAMING SYSTEMS – SIEZE THE MOMENT

Welcome to Day 3 of AGE! As we approach the grand finale, we invite you to seize the moment and visit the Aristocrat Interactive Gaming Systems stand. Today is your LAST chance to immerse yourself in our…
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IGT SYSTEMS TO SHOWCASE INNOVATIVE MARKET SOLUTIONS AT AGE 2024 …IT’S EZ AS!

IGT ADVANTAGE CLUB has been regionally tailored using proven IGT global solutions to cater for the needs of the Australian market. This frictionless solution continues to provide player-focused functionality…
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CIRCLE: INNOVATION, TECHNOLOGY AND EXPERIENCE – PARTNER WITH US TODAY.

At Circle, we have always focused on technology to provide innovative solutions. The CircleScan sign in system is designed to be intuitive and easy to use, ensuring a smooth experience for both the end-users…
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BANKTECH TO SHOWCASE TAP & GO ATM WITHDRAWALS AT THE AGE 2024

anktech will be demonstrating its new Tap & Go contactless ATM withdrawal functionality at this year’s AGE. This exciting new feature allows customers to withdraw cash from a CashConnect ATM without…
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THE BENEFITS OF DIGITAL MEMBERSHIP SOLUTIONS FOR VENUES

In today's fast-paced world, venues such as clubs, pubs, and hospitality establishments are increasingly turning to digital solutions to enhance their membership experiences. At RedeemX, we understand…
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HOW TO FIGHT THE HOSPITALITY SKILLS SHORTAGE & BUILD GROWTH

It’s no secret how hard it is to find and keep great hospitality staff.  But we can share some great tips on the best ways to go about it…and much more in our FREE half day workshop with BENCHMARQUE’S…
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I AM YOUR CUSTOMER

Article by Dennis Conrad, Raving Consulting, Reno Nevada Here’s a great article from our friends at Raving Consulting in the USA. It was written nearly 20 years ago, but is as relevant today as it was…
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8 THINGS YOU CAN DO TO ENHANCE THE DINING EXPERIENCE AT YOUR VENUE

Adapted from an article by food journalist Mandy Lynn  When guests have a good dining experience a chain of events happen - they are more likely to tip well so the server/staff are happy, they provide…
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CUSTOMER SERVICE RECOVERY: PART OF THE PLAN IS NOT: “I know you’re pissed off – but can you wait until I ask my boss first?”

  Part 3 of a series by  Steve Browne, Raving Service, Raving Consulting, Reno Nevada. In Part I of this series, we talked about how NOT to recover customers. In Part II, we discussed the B.U.D.D.Y.…
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FROM AN A.S.S. TO A B.U.D.D.Y. – CUSTOMER SERVICE RECOVERY: PART 2

By Guest Contributor Steve Browne, President, Raving Consultancy,  Reno Nevada In this second instalment of a three-part series from Raving Consulting we look at what to do when it comes to Customer…
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THE A.S.S. APPROACH TO CUSTOMER SERVICE RECOVERY

By Guest Contributor Steve Browne, President, Client Services, Raving Consulting, Reno Nevada  In this three-part series, we are going to focus on Customer Service Recovery. That is, we are going to…
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