Operations

All the latest operations news from the industry

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IT’S NOT JUST A CAR PARK…IT’S A VIP SERVICE OPTION

It’s a busy weekend and the club carpark is quickly filling up with members coming for dinner and a show. By 7pm when all the spaces are taken, five of your valued top tier customers turn up to spend…
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6 GREAT WAYS TO REDUCE ABSENTEEISM AND TURNOVER RATES

The hospitality industry experiences significant employee turnover and absenteeism, having historically had one of the highest turnover rates among private sectors, even prior to the pandemic. These factors…
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CROWN RESORTS RETAINS MELBOURNE CASINO LICENSE

Victorian Gambling and Casino Control Commission (VGCCC) has announced Blackstone-owned Crown Resorts has been allowed to keep its license to operate its flagship Melbourne casino. The decision comes…
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YOUR MICROSOFT OFFICE 365 EMAILS TARGETED BY HACKERS

Microsoft Office 365 software forms an integral part of any modern business, but due to its market dominance, particularly emails, it has become a preferred attack method for professional hackers. Microsoft…
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JULY 1 RGO REGULATIONS DEADLINE.  IS YOUR VENUE READY?

With the risk of potential fines exceeding $30,000 for non-compliance, the stakes have never been higher for gaming venues. The July 1, 2024, deadline is looming, so ensure your club or pub meets the Responsible…
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BUSINESS NSW ASKS FOR “PT FLEXIBLE ONGOING EMPLOYEE”

Business NSW has submitted a draft to the Fair Work Commissions review of awards requesting a new category of employee. Part-time workers will be able to agree to a 10 per cent loading in return for their…
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THE AHG EXPO: WILL YOU BE THERE?

Bringing together the latest and greatest products, services, and technology under one convenient roof, the Australasian Hospitality and Gaming Expo (AHG Expo) has cemented itself as a must-attend event…
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F&B IS THE AREA OF MOST CONCERN FOR INTERNAL THEFT AND FRAUD

The art of knowing what is happening behind your back is limited to a few elementary school teachers and, perhaps, your mother, who always seemed to know what you were up to – no matter how sneaky you…
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7 SIMPLE LOBBY ADDITIONS THAT WOW GUESTS

If you’re renovating your lobby, there are plenty of beautiful and simple additions that won’t cost an arm and a leg. Here are 7 additions to your lobby that can make it look amazing! Unique…
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2023 AHG EXPO: ONE MONTH TO GO!

It’s one of the biggest events on the Australasian hospitality and gaming industry calendar, bringing together the latest and greatest products, services and technology under one convenient roof. And…
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INDUSTRY SPECIALIST MANAGED IT SERVICES SAVE YOUR CLUB/PUB $$$

The traditional way of handling IT system technical problems is the break-fix cycle, or worse… the break-Band-Aid cycle. With increased digitisation, network interactions, cloud and Wi-Fi protection,…
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THE TOP TRENDS OF 2023

As futurists, we study trends and factors that impact the future. Futurists are not crystal ball gazers. We don’t just make wild predictions of what the future might be. Rather, we gather evidence…
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