QLD Pubs

The latest from the IGT Academy for Qld Pubs

POST COVID-19 SUPPORT

    Insights: Q&A with

    • Q&A with Daniel Grady, COO Wests Campbelltown. Part 1.

      An insightful interview with West Campbelltown’s Daniel Grady where he gives his views on what needs to be considered when making new machine purchases; the need to take player requests into consideration; whether they purchase on performance or market fit; the importance of links in the mix and providing separate links for different players.

    • Q&A with Daniel Grady, COO Wests Campbelltown. Part 2.

      In the second part of this interview West Campbelltown’s Daniel Grady shares his thoughts on what to consider when choosing a new link; what are the most important things to get right on a gaming floor; and the impact bonus options, like points play, has on gamers activity.

    • IGTGA: Q&A WITH COL BENTLEY

      In Part 1 of an in-depth discussion with IGT State Sale Manager (NSW/ACT) Col Bentley. Col talks how the sales process works when it comes to EGM’s, the benefits of developing strategic partnerships over transactional sales and the benefits of being first to market with a new gaming product.

    • Q&A WITH COL BENTLEY: PART 2

      Part 2 of an in-depth discussion with IGT State Sales Manager (NSW/ACT) Col Bentley. Col reveals how to maximise impact on your gaming floor, where customers get the best “bang for their buck” from IGT and offers his best advice for a venue.

    • Q & A with John Van Waard. Part 1

      In part one of this interview series John discusses gaming data: How gaming managers use it, what are the most underutilised elements, how data can be used to reward behavioural rather than transactional activity and what’s more important – micro data or big trends.

    • Q&A WITH JOHN VAN WAARD. PART 2

      In the second part of this interview series,  John discusses gaming data: How gaming managers use it, what are the most underutilised elements, how data can be used to reward behavioural rather than transactional activity and what’s more important – micro data or big trends.

    Marketing & Communication

    Development

    • GAMBLING IN AN AGEING & UNCERTAIN WORLD BY ROSS GREENWOOD

      Business and finance guru Ross Greenwood’s keynote address at the recent Drop lunch in Sydney. Ross looks at the fragmented gaming and wagering market and the opportunities and areas of concern in coming years.

    • GAMING IN AN AGEING & UNCERTAIN WORLD BY ROSS GREENWOOD

      Hosted by Mark Jolliffe, Director of Ray White Hotels Asia Pacific, the panel features Mark Malloy, Owner of the Railway Hotel Lidcombe and Panania Hotel; Greg Russell, Principal of Russel Corporate and Edward Camilleri, CEO of Revesby Workers’ Club. The second part of business and finance guru Ross Greenwood’s keynote address at the Drop lunch […]

    • Q&A WITH ROSS GREENWOOD

      Ray White Hotels Director Andrew Joliffe poses a couple of key questions to business and finance guru Ross Greenwood.

    • LUNCH WITH ROSS GREENWOOD: INDUSTRY PANEL DISCUSSION

      Hosted by Mark Jolliffe, Director of Ray White Hotels Asia Pacific, the panel features Mark Malloy, Owner of the Railway Hotel Lidcombe and Panania Hotel; Greg Russell, Principal of Russel Corporate and Edward Camilleri, CEO of Revesby Workers’ Club.

    • THE OUTLOOK FOR BUSINESS & THE LEISURE DOLLAR WITH PAUL CLITHEROE

      “Money Man”, Paul Clitheroe’s keynote address from the IGT VIP Forum, earlier this year. Clitheroe takes a look at the Australia economy and the three main influences he believes that are affecting the club/pub and gaming industries.

    Education

    • TOP SIX THINGS YOU NEED TO KNOW ABOUT GAMING FLOOR DESIGN

      Presented by Tony Donnelly, Director of Donnelly Design. Tony is a specialist in layout and design for gaming floor installations with over 20 years industry experience. In this module Tony takes you through the six key considerations when planning your gaming floor for maximum return on investment.

    • Q&A SESSION WITH TONY DONNELLY

      Tony answers questions on bank sizes, creating movement and light on the gaming floor, privacy and more.

    • SAMPLE FLOOR LAYOUTS FOR DIFFERENT VENUE TYPES

      Tony Donnelly presents examples of floor layouts for a large pub, a NSW club and a casino environment – and all the considerations associated with designing an effective floor for each different venue type.

    • LOYALTY Q & A

      David answers questions about what is the most important data to collect, what are different venues doing with loyalty, is tiering relevant and more.

    • LOYALTY & HOW IT IMPROVES TOP LINE GROWTH

      David explains the part a well-structured and targeted loyalty program plays in increasing the profitability of your venue. He also explains the Recording, Rewarding and Repeating process of a successful process.

    • COMMON MACHINE FIXES – HOW TO CLEAR A BILL ACCEPTOR JAM

      IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module I shows you how to clear a bill acceptor jam.

    • COMMON MACHINE FIXES – HOW TO CLEAR THE TICKET PRINTER

      IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module 2 shows you how to clear the ticket printer.

    • COMMON MACHINE FIXES – HOW TO REMOVE THE STACKER BOX

      IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module 3 shows you how to remove the stacker box.

    • COMMON MACHINE FIXES – MAIN PARTS OF A GAMING MACHINE AND WHAT THEY DO.

      IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module 4 takes you around the main parts of a common gaming machine and what they do.

    • COMMON MACHINE FIXES – PARTS OF A GAMING MACHINE YOU SHOULD NEVER TOUCH.

      Some things need to be left to the experts. In this final module IGT’s Kon Papas shows you what parts of a gaming machine you should never touch and when it’s time to call in the techs.

    Hero Products

    • Q&A WITH PATRICK BRIMMER, HEAD OF PRODUCT IGT ANZ

      An exclusive interview with IGT’s Patrick Brimmer at this year’s AGE. Patrick talks about the market, the math, the features and the player experience behind the release of their Hyper Hits product.      

    • PRODUCT TEST DRIVE: IGT “OCEAN MAGIC”

      Most clubs are having issues with their hold percentage in recent years with the addition of very popular standalone progressive and link games to the market. These games, from all manufacturers, are the games the players want, and they are earning high net per machine per day for the clubs, so we must have them […]