Operations

Get your compliance in order today – and keep your venue out of the headlines. *Money laundering is under intense scrutiny in Australia’s hospitality industry – and with good reason. The Australian Institute of Criminology estimates that serious and organised crime, including money laundering, drug trafficking, cybercrime, and other illicit activities — cost Australia up…

Discover RBi by RedeemX at the AGE 2025: Revolutionising Business Intelligence with RedeemX Intelligence   RedeemX’s advanced Business Intelligence (BI) tool, now featuring RedeemX Intelligence, our AI engine. RBi is designed to transform how gaming and hospitality businesses manage and leverage their data, empowering venues to make strategic, data-driven decisions to enhance customer and member…

Smarter Member Onboarding, One Platform. Four Pathways. RedeemX is redefining the member experience with an all-in-one solution to simplify onboarding, ensure compliance, and put your brand in control — across every touchpoint. ✅ What Makes Us Different Four Seamless Pathways: Onboard via Kiosk, Web, Mobile App, or In-Person – all synced to the same secure…

Australia’s clubs, pubs, and casinos are at the forefront of digital innovation, leveraging cutting-edge technologies, harnessing rich data insights, and shaping strategies to better serve their customers. However, with this digital evolution comes an increase in cyber exposure. The more connected and data-driven our venues become, the more attractive they are to cybercriminals seeking large…

Introducing RedeemX Intelligence at the AGE: Your specialist assistant & consultant, built right into your workspace. A built-in RI Assistant that checks your campaign setup, optimises copy, hunts the perfect image from your library, translates SMS into multiple languages, and even offers fresh promo ideas – so you launch with confidence. Need deeper insight? Just…

As venues across Australia navigate increasingly complex gaming regulations, new technology solutions are emerging to provide clarity, compliance, and operational efficiency. The latest evolution of the Notify.Me Paging System app offers a significant leap forward, bringing integrated support for Responsible Conduct of Gaming (RCG) compliance, AML/CTF monitoring, and improved venue-wide communications all on a rugged…

PaySafeGo simplifies AML/CTF compliance, providing a ready-to-use solution that manages processes from eKYC, transaction monitoring, payout management and regulatory reporting, all aligned with AUSTRAC expectations. Key Features for Seamless Compliance: PaySafeGo’s integrated platform ensures end-to-end compliance across all customer interactions, featuring: Multi-Channel ID Verification: Supports attended, semi-attended, and unattended ID verification with real-time validation against…

The Drop – Editors Note: The below article is the official AUSTRAC media release regarding issues alleged to have occurred at Mounties. It is worth every club and hotel venue checking that their AML/CTF policies are in line with AUSTRAC expectations. AUSTRAC Guidance for Pubs and Clubs can be found at this link>>> Pubs and…

Compliance isn’t a destination — it’s a journey. Through Cherryhub and our BNDRY partnership, we’ve been developing tools to help venues implement, automate, and monitor their own AML/CTF programs. We bring deep knowledge of the operational environment in clubs and pubs, with direct access to the data available within venue systems. That means the solutions…

PLAYTRAX – RCG / RGO TOOL Sint’s new PlayTrax gambling behaviour tracking tool is designed to assist with gaming machine-based alerts so that RGOs don’t miss what can often be minimally visible signs of escalating problem gambling behaviour. Precision Metrics for Informed Decision-Making Compliance with player harm minimisation regulations is non-negotiable. Playtrax, works independently from…