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CARINA TACKLES HOSPITALITY TALENT WAR WITH SKILLS BOOST

Community clubs are increasing investment in training and development programs for hospitality workers as competition for talent and skills shortages continue to impact Queensland businesses. Carina…
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TRAINING YOUR STAFF IS A WORTHWHILE INVESTMENT

Have you ever heard the comment “I train my staff and they leave”?  I often respond to this by saying “So you would rather not train them and they stay?” Hospitality used to be the job a person…
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EMPLOYEE INCENTIVE IDEAS TO BOOST ENGAGEMENT AND RETENTION

An employee incentive program can have a powerful impact on your organization. When designed well, it increases engagement, productivity, and retention. But it can be challenging to know which rewards…
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THE BEST BEHAVIOURAL INTERVIEW QUESTIONS TO ASSESS SOFT SKILLS

LinkedIn surveyed nearly 1,300 hiring managers about which soft skills they look for and the behavioural-based interview questions they ask. While every role and candidate is a little different, interviewers…
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TOP TIPS FOR MANAGING SUCCESSFUL CUSTOMER SERVICE TEAMS

Customer service is the key to success in the hospitality industry. Whether it's a hotel, a club, a café, or any other business that serves guests, providing excellent customer service can make or break…
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LEADING MULTIGENERATIONAL TEAMS

In recent times the realities of an ageing population, an emerging generation of workers and their subsequent new attitude to work have dawned on many business leaders. Dealing with these demographic…
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BOSSES MUST ASK EMPLOYEES IF THEY WANT TO WORK PUBLIC HOLIDAYS

A bombshell court ruling will change Australian public holidays forever. Bosses must ask workers if they wish to work public holidays before rostering them on, thanks to a landmark new court ruling. The…
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8 THINGS YOU DIDN’T KNOW YOU COULD BE FIRED FOR

Most of us know the behaviours we should avoid at work. But it’s not always clear which kinds of behaviour could actually result in us being fired. We asked managing director Alan McDonald from employment…
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LORD NELSON RAISES THE LEGAL DRINKING AGE!

Australia’s oldest pub brewery, The Lord Nelson, has launched a campaign to highlight the traditional nature of its beers in a move designed to differentiate itself in an increasingly crowded craft beer…
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DESIGNING AND MANAGING EMPLOYEE REFERRAL PROGRAMS

An employee referral program allows employees to do a lot of the recruitment work on their own by promoting open positions to friends and family.  Current employees are especially able to refer others…
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DO YOU NEED A DEGREE TO WORK IN HOSPITALITY?

The hospitality and tourism industry is one of the biggest in the world, employing roughly one in ten people worldwide. One of the reasons why so many people are drawn to work in this industry is because…
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RAVING NEXT: STRATEGIC OPERATIONS & LEADERSHIP CONFERENCE

The club industry in Australia shares many common issues with Indian casinos in the USA. They deal with similar customers that are regulars and very local, confront the same problems from business optimisation,…
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