Industry Knowledge Bank - The Latest
Current industry issues discussed by experienced managers and IGT experts
For Your Gaming Machines
COMMON MACHINE FIXES – HOW TO CLEAR A BILL ACCEPTOR JAM
IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module I shows you how to clear a bill acceptor jam.
COMMON MACHINE FIXES – HOW TO CLEAR THE TICKET PRINTER
IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module 2 shows you how to clear the ticket printer.
COMMON MACHINE FIXES – HOW TO REMOVE THE STACKER BOX
IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module 3 shows you how to remove the stacker box.
COMMON MACHINE FIXES – MAIN PARTS OF A GAMING MACHINE AND WHAT THEY DO.
IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module 4 takes you around the main parts of a common gaming machine and what they do.
COMMON MACHINE FIXES – PARTS OF A GAMING MACHINE YOU SHOULD NEVER TOUCH.
Some things need to be left to the experts. In this final module IGT’s Kon Papas shows you what parts of a gaming machine you should never touch and when it’s time to call in the techs.
For Your Gaming Floor
SEGMENTING THE GAMING FLOOR BY PLAYER AND GAME TYPE
We used to segment the gaming floor by denomination groups but most games these days are available as multidenomination product. This means many gaming floors are no longer providing organised spaces for different types of gamers. By segmenting the gaming floor by game type and player type, we can make the gaming room more comfortable. […]
SAMPLE FLOOR LAYOUTS FOR DIFFERENT VENUE TYPES
Tony Donnelly presents examples of floor layouts for a large pub, a NSW club and a casino environment – and all the considerations associated with designing an effective floor for each different venue type.
Q&A SESSION WITH TONY DONNELLY
Tony answers questions on bank sizes, creating movement and light on the gaming floor, privacy and more.
TOP SIX THINGS YOU NEED TO KNOW ABOUT GAMING FLOOR DESIGN
Presented by Tony Donnelly, Director of Donnelly Design. Tony is a specialist in layout and design for gaming floor installations with over 20 years industry experience. In this module Tony takes you through the six key considerations when planning your gaming floor for maximum return on investment.
For Your Customers
LOYALTY Q & A
David answers questions about what is the most important data to collect, what are different venues doing with loyalty, is tiering relevant and more.
LOYALTY & HOW IT IMPROVES TOP LINE GROWTH
David explains the part a well-structured and targeted loyalty program plays in increasing the profitability of your venue. He also explains the Recording, Rewarding and Repeating process of a successful process.