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CUSTOM GAMING SIGNAGE THAT TRANSFORMS VENUES

Tailored signage for unique gaming environments In today’s competitive gaming environment, creating a memorable and immersive experience is essential for clubs, pubs, and casinos looking to stand out.…
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SOUTH AUSTRALIA’S MICHELIN MOMENT

For decades, Australian diners and chefs have watched Michelin's famous red guide expand into new cities and countries while their own restaurants stayed outside its judgement entirely. That changes on…
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PIONEERING MODERN AML OPERATIONS: HOW THE BUILDERS CLUB & PAYSAFEGO ARE REDEFINING CLUB EXCELLENCE

A cherished pillar of Wollongong's local culture, The Builders Club (The Illawarra Master Builders' Club Ltd), is setting new benchmarks in compliance and venue management. By integrating the cutting-edge…
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HOW CLUB AUSTRAL IS TRANSFORMING PATRON LOYALTY INTO ITS STRONGEST GROWTH ASSET

For more than 50 years, Austral Bowling Club (Club Austral) has stood as a cornerstone of south-western Sydney, a welcoming hub where "everyone's a local." Yet in one of the state's fastest-growing community…
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FACIAL RECOGNITION – MORE THAN JUST MAKING A MATCH

Recent reforms to harm minimisation for gaming venues in NSW mean that in 2028, it will become mandatory for licensed gaming venues to use facial recognition technology to support self-exclusion and harm…
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AI ADOPTION IS UP, BUT IMPACT ISN’T: HERE’S THE GAP TO CLOSE

Artificial intelligence has moved from buzzword to daily reality across hospitality, but a new global report and a live trial at a Sydney McDonald's this month tell two very different stories about how…
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THE STAR: SIGNS OF PROGRESS

The Star Entertainment Group has reported a substantial improvement in its financial result as it continues to restructure the business and address the regulatory issues that have placed significant pressure…
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TWO WAYS MENUS ARE WINNING ATTENTION

Standing out on a crowded strip or in a competitive dining precinct has never been easy, and two very different Australian food stories from the past few weeks show just how differently venues are tackling…
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MORE THAN PAGING: CONNECTING THE SYSTEMS BEHIND THE VENUE

For many clubs, paging has traditionally meant one thing: getting a message to a staff member on the gaming floor. But as venue technology becomes increasingly connected, the role of paging is changing. Notify.Me…
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WHAT IF BETTER COMPLIANCE MEANT A BETTER CUSTOMER EXPERIENCE?

One of the most common pieces of feedback we hear about ComplyIQ isn't actually about compliance. It's that the customer journey is better. Compliance has traditionally added time to a payout. More…
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THREE MONTHS, ONE BIG CASH RUN: PREPARE WITH NEXT PAYMENTS!

The Golden Quarter is about to be underway: footy finals, the Spring Racing Carnival, and end of year festivities – which means more patrons in your venue! And with a spike of patronage, comes a spike…
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THE ANATOMY OF A HIGH QUALITY GAMING BASE

Gaming bases are often overlooked when considering the performance and longevity of a gaming floor, yet they play an important role in supporting the machine, player experience and long-term maintenance.…
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THE DROP TEST DRIVES IGT’S RESTRIKE! GAMES

Restrike! puts its Hold and Spin feature at the centre of a high-volatility game series built around repeat win prize opportunities. The key difference is a nested Restrike! mechanic, which can repeat…
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THE TWO FACES OF AI YOUR VENUE WILL MEET THIS YEAR

Artificial intelligence is turning up in hospitality in two very different guises right now, and both are worth understanding before they show up uninvited at your venue. On one side, restaurants are quietly…
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THE MODERATION DRINKER JUST GOT A LOT MORE CHOICE

For years, the moderation drinking trend has largely meant one thing on Australian drinks lists: non-alcoholic beer. That is changing fast, with two recent product launches showing the category is finally…
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CAN YOU PROVE IT?

Most venues and boards think about audit risk by asking "are we compliant?" The better question is "can we prove it, on demand, under a deadline, to someone who's never seen our venue before?" Those are…
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TWO COMPLIANCE DEADLINES EVERY VENUE MANAGER NEEDS ON THEIR CALENDAR

Two separate regulatory changes are converging on Australian pubs, clubs and hotels within weeks of each other, and both demand action well before their effective dates rather than a scramble afterwards.…
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BANKTECH MINI CASH RECYCLER – BRINGING BIG VENUE CASH CONTROL TO SMALLER PUBS AND CLUBS

For many smaller pubs and clubs, managing cash remains a necessary but time-consuming part of daily operations. From preparing floats and counting takings to maintaining security and managing cash exposure…
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FROM GAMING DATA TO ACTION: THE NEXT STEP IN RCG AND AML OVERSIGHT

Gaming systems generate a significant amount of information that can support gaming operations, responsible gambling and compliance. The challenge for clubs and hotels is turning that information into…
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YOUR REGULARS ARE WORTH MORE THAN YOU THINK

Two campaigns launched within days of each other this month, and both make the same quiet argument: in an era of algorithmic discovery and one-off deals, the customers who already know your name are your…
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3 MONTHS WITH CHECKD: CONFIDENT ENOUGH TO SHOW OTHER CLUBS

It’s 1 am on a Saturday. A patron has had some good luck on the pokies, and a large payout needs processing. The duty manager on tonight last handled one about three weeks ago. For most venues, that’s…
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THE HEART OF IT ALL

Ever-changing and constantly being driven by new and exciting experiences, it’s the innovations across all hospitality disciplines — from food, beverage, and gaming to leisure, entertainment, and design…
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THE CHANGING ROLE OF THE CLUB DIRECTOR

For generations, licensed clubs have played an important role in Australian communities. They provide places for people to meet, socialise and participate, while supporting employment, sporting groups,…
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THE DRINKS LIST THAT WINS EVERY GENERATION AT ONCE

Two data releases landed almost together this month and read side by side they offer a genuinely useful map of where Australian drink spending is heading. NielsenIQ's latest category report confirms that…
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BARRINGTONS EXPANDS SERVICES ACROSS QUEENSLAND

With more than 35 years of experience supporting the registered club industry, Barringtons understands the practical challenges clubs face in managing increasingly complex regulatory, operational and governance…
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MATCHA, SPRITZ AND THE VALUE SQUEEZE

Australian hospitality venues are, on paper, busier than they've been in years. New transaction data shows the number of diners served nationally is up 9 per cent year-on-year. The trouble is what's happening…
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