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FROM GAMING DATA TO ACTION: THE NEXT STEP IN RCG AND AML OVERSIGHT

Gaming systems generate a significant amount of information that can support gaming operations, responsible gambling and compliance. The challenge for clubs and hotels is turning that information into…
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YOUR REGULARS ARE WORTH MORE THAN YOU THINK

Two campaigns launched within days of each other this month, and both make the same quiet argument: in an era of algorithmic discovery and one-off deals, the customers who already know your name are your…
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3 MONTHS WITH CHECKD: CONFIDENT ENOUGH TO SHOW OTHER CLUBS

It’s 1 am on a Saturday. A patron has had some good luck on the pokies, and a large payout needs processing. The duty manager on tonight last handled one about three weeks ago. For most venues, that’s…
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THE HEART OF IT ALL

Ever-changing and constantly being driven by new and exciting experiences, it’s the innovations across all hospitality disciplines — from food, beverage, and gaming to leisure, entertainment, and design…
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THE CHANGING ROLE OF THE CLUB DIRECTOR

For generations, licensed clubs have played an important role in Australian communities. They provide places for people to meet, socialise and participate, while supporting employment, sporting groups,…
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THE DRINKS LIST THAT WINS EVERY GENERATION AT ONCE

Two data releases landed almost together this month and read side by side they offer a genuinely useful map of where Australian drink spending is heading. NielsenIQ's latest category report confirms that…
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BARRINGTONS EXPANDS SERVICES ACROSS QUEENSLAND

With more than 35 years of experience supporting the registered club industry, Barringtons understands the practical challenges clubs face in managing increasingly complex regulatory, operational and governance…
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MATCHA, SPRITZ AND THE VALUE SQUEEZE

Australian hospitality venues are, on paper, busier than they've been in years. New transaction data shows the number of diners served nationally is up 9 per cent year-on-year. The trouble is what's happening…
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DOES YOUR AML SOFTWARE FIT YOUR BUSINESS?

Does your AML software fit your business? Or was your business made to fit the software? Choosing AML software is no longer simply a question of moving away from spreadsheets and manual processes.…
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THE HIDDEN SAVINGS IN SMARTER CASH HANDLING

For many venues, the cost of cash handling is far greater than it appears on a balance sheet. While cash remains an important part of daily operations, the process of counting, balancing and securing it…
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PERFORMANCE APPRAISALS ARE CHANGING

The traditional annual performance appraisal is undergoing a significant transformation. Rather than sitting down once or twice a year to assess what an employee has achieved, organisations are increasingly…
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GAMING PAYOUTS & AML FOR PUBS & CLUBS: GETTING COMPLIANT, HOSTED BY BERNIE BROOKES AM

You’re Invited: Cruz Technologies Lunch You'll know the pressure building around gaming payout compliance, with the Independent Liquor and Gaming Authority (ILGA) and the Australian Transaction Reports…
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FACIAL RECOGNITION IS COMING TO NSW CLUBS: WHY CYBERSECURITY MUST BE PART OF THE DECISION

A New Requirement for NSW Clubs Facial recognition technology is about to move from an emerging surveillance technology to an essential component of gaming compliance in NSW. The NSW Government has…
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STRONGER PROTECTIONS – NSW GAMBLING REFORM

The Minns Labor Government has announced a major Gaming Reform Package aimed at reducing gambling harm, strengthening anti-money laundering protections and increasing regulatory oversight across NSW. Key…
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FROM 20–30 MINUTES TO UNDER 5: FOUR MONTHS AT THE OXFORD HOTEL BATHURST

It’s easy to talk about what a digital AML payout process should look like. It’s more useful to see what actually happens in a venue once it’s running. The Oxford Hotel Bathurst went live with Checkd…
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SMART TALENT. SMART CHOICES. SMARTER OUTCOMES

At Smart Talent, we connect exceptional people with exceptional businesses across the hospitality, clubs, and entertainment industries. Our boutique executive recruitment approach goes beyond matching…
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GIVE YOUR VENUE A POINT OF DIFFERENCE – BUILD AN APP THAT SETS YOU APART.

If your venue app looks and functions just like everyone else’s, is it really Your venue is unique. Your app should be too. Four things a venue app should never be: 1 - a logo swap in a re-used template 2…
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BANKTECH MINI CASH RECYCLER – BRINGING BIG VENUE CASH CONTROL TO SMALLER PUBS AND CLUBS

Bringing Big Venue Cash Control to Smaller Pubs and Clubs For many smaller pubs and clubs, managing cash remains a necessary but time-consuming part of daily operations. From preparing floats and counting…
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INVESTORS ARE SUDDENLY RACING TO BUY PUBS AND HOTELS

If you needed proof that Australia's pub and hotel sector is having a moment, look no further than the past fortnight of property deals. From an eight-figure inner-Sydney pub sale to a regional casino…
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THE HIDDEN SAVINGS IN SMARTER CASH HANDLING

For many venues, the cost of cash handling is far greater than it appears on a balance sheet. While cash remains an important part of daily operations, the process of counting, balancing and securing it…
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AI IS PICKING YOUR NEXT GUEST BEFORE THEY EVER SEE YOUR WEBSITE

Ask a traveller how they planned their last trip and increasingly they didn't start with Google. They typed a question straight into ChatGPT. That shift stopped being theoretical this month with Google…
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EMPOWERING NEWCASTLE’S COMMUNITY HEART: BERESFIELD BOWLING CLUB PARTNERS WITH PAYSAFEGO TO SET THE GOLD STANDARD FOR TECH-FORWARD CLUBS

Beresfield Bowling Club (affectionately known as the Bero Bowlo), a cornerstone of the Newcastle community, is taking a bold step forward in the compliance operations space. By adopting the PaySafeGo compliance…
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CRUZ PAYOUTS: NOW LIVE IN NINE VENUES

Cruz Payouts is now live in nine venues across New South Wales — a major milestone in bringing secure, compliant, cloud-based payouts to the pub and club sector. We are proud to partner with three…
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BUILDING STRONGER CLUBS THROUGH THE CLUB DIRECTOR TRAINING SUITE

Strong club governance is about more than meeting regulatory requirements. It requires directors and leaders to have the knowledge, confidence and skills to make informed decisions, manage risk and guide…
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EAGLEi360’S CAMPAIGN AND COMMS MODULE GETS AN UPGRADE

EAGLEi360, the advanced Business Intelligence tool from Next Payments has taken Marketing, Communications, and Campaigns to a whole new level! Built for clubs, pubs, and hotels across Australia, EAGLEi360…
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DRINKING AND DINING HABITS ARE CHANGING FAST

Australians are becoming more selective about how often they go out, what they drink and how much they spend when they do. For hospitality venues, the impact is being felt across everything from beer and…
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