Customer Service / Loyalty

All the latest customer service/loyalty news from the industry

Recent Articles

BASIC GUIDELINES FOR YOUR CUSTOMER SERVICE TEAM

We all appreciate the importance of a strong customer service or gaming host team and their effectiveness when it comes to our club or pubs bottom line. However, we rarely arm them with a set of guidelines…
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5 TIPS FOR CREATING AN IN-CLUB CX STRATEGY

Does your Club’s Strategic plan talk about customer service as being important? Does your Club unpack this strategic imperative and articulate a Customer Experience strategy that is actionable and accountable?…
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A DIVINE HAND IN RGOS SUCCESS: PARTNERING WITH CHAPLAINS FOR SAFER GAMBLING

Gamble Aware Week 2024 encourages people to reflect on their gambling and the gambling of those around them. It is also a good time for Clubs and Pubs to reflect on their harm minimisation practices, and…
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TOP 10 TIPS FOR LINKING SOPS TO CX GLORY

What does excessive staff turnover, high training costs, shrinking talent pools, extended operating hours and week-long trading days all have in common? They all pose significant challenges to delivering…
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BOOST IN-CLUB EXPERIENCE WITH 10 PROVEN TIPS FROM traCXio

What does increased market share, employee satisfaction, department-level profitability and genuine brand affinity all have in common? All are demonstratable outputs of a robust in-Club Customer Experience…
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ARISTOCRAT INTERACTIVE GAMING SYSTEMS – SIEZE THE MOMENT

Welcome to Day 3 of AGE! As we approach the grand finale, we invite you to seize the moment and visit the Aristocrat Interactive Gaming Systems stand. Today is your LAST chance to immerse yourself in our…
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IGT SYSTEMS TO SHOWCASE INNOVATIVE MARKET SOLUTIONS AT AGE 2024 …IT’S EZ AS!

IGT ADVANTAGE CLUB has been regionally tailored using proven IGT global solutions to cater for the needs of the Australian market. This frictionless solution continues to provide player-focused functionality…
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CIRCLE: INNOVATION, TECHNOLOGY AND EXPERIENCE – PARTNER WITH US TODAY.

At Circle, we have always focused on technology to provide innovative solutions. The CircleScan sign in system is designed to be intuitive and easy to use, ensuring a smooth experience for both the end-users…
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BANKTECH TO SHOWCASE TAP & GO ATM WITHDRAWALS AT THE AGE 2024

anktech will be demonstrating its new Tap & Go contactless ATM withdrawal functionality at this year’s AGE. This exciting new feature allows customers to withdraw cash from a CashConnect ATM without…
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THE BENEFITS OF DIGITAL MEMBERSHIP SOLUTIONS FOR VENUES

In today's fast-paced world, venues such as clubs, pubs, and hospitality establishments are increasingly turning to digital solutions to enhance their membership experiences. At RedeemX, we understand…
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INNOVATION, TECHNOLOGY AND EXPERIENCE – PARTNER WITH US TODAY

At Circle, we have always focused on technology to provide innovative solutions. The CircleScan sign in system is designed to be intuitive and easy to use, ensuring a smooth experience for both the end-users…
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LOYALTY PROGRAM RESEARCH – FOR LOVE OR MONEY 2024

Each year the For Love or Money report provides the most comprehensive research on loyalty programs in Australia. The research tracks mainly the same indicators each year (with some new ones) to get an…
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