Customer Service / Loyalty

All the latest customer service/loyalty news from the industry

Recent Articles

BOOST IN-CLUB EXPERIENCE WITH 10 PROVEN TIPS FROM traCXio

What does increased market share, employee satisfaction, department-level profitability and genuine brand affinity all have in common? All are demonstratable outputs of a robust in-Club Customer Experience…
Read more

ARISTOCRAT INTERACTIVE GAMING SYSTEMS – SIEZE THE MOMENT

Welcome to Day 3 of AGE! As we approach the grand finale, we invite you to seize the moment and visit the Aristocrat Interactive Gaming Systems stand. Today is your LAST chance to immerse yourself in our…
Read more

IGT SYSTEMS TO SHOWCASE INNOVATIVE MARKET SOLUTIONS AT AGE 2024 …IT’S EZ AS!

IGT ADVANTAGE CLUB has been regionally tailored using proven IGT global solutions to cater for the needs of the Australian market. This frictionless solution continues to provide player-focused functionality…
Read more

CIRCLE: INNOVATION, TECHNOLOGY AND EXPERIENCE – PARTNER WITH US TODAY.

At Circle, we have always focused on technology to provide innovative solutions. The CircleScan sign in system is designed to be intuitive and easy to use, ensuring a smooth experience for both the end-users…
Read more

BANKTECH TO SHOWCASE TAP & GO ATM WITHDRAWALS AT THE AGE 2024

anktech will be demonstrating its new Tap & Go contactless ATM withdrawal functionality at this year’s AGE. This exciting new feature allows customers to withdraw cash from a CashConnect ATM without…
Read more

THE BENEFITS OF DIGITAL MEMBERSHIP SOLUTIONS FOR VENUES

In today's fast-paced world, venues such as clubs, pubs, and hospitality establishments are increasingly turning to digital solutions to enhance their membership experiences. At RedeemX, we understand…
Read more

Instagram

All Articles

INNOVATION, TECHNOLOGY AND EXPERIENCE – PARTNER WITH US TODAY

At Circle, we have always focused on technology to provide innovative solutions. The CircleScan sign in system is designed to be intuitive and easy to use, ensuring a smooth experience for both the end-users…
Read more

LOYALTY PROGRAM RESEARCH – FOR LOVE OR MONEY 2024

Each year the For Love or Money report provides the most comprehensive research on loyalty programs in Australia. The research tracks mainly the same indicators each year (with some new ones) to get an…
Read more

ETHICS AND CONFIDENTIALITY FOR GAMING STAFF

No matter where we look these days, the news feeds are filled with what seems like a never-ending lack of morals and principles. And in today’s world of social media, what happens behind closed doors,…
Read more

SYDNEY MAN CHARGED WITH BLACKMAIL OVER CLUB DATA “HACK”

A 46-year-old man has been charged with blackmail after an investigation into the massive breach of club sign in data. Detectives searched a home in Fairfield West about 4.20pm Friday afternoon, after…
Read more

BEYOND COMPLIANCE: ADVANCED SKILLS FOR RGOS

Friend or foe? How will your customers perceive your RGO’s Your team has completed all the Advanced RCG training required and understands what to look for and how to handle incidents – but what…
Read more

IT’S NOT JUST A CAR PARK…IT’S A VIP SERVICE OPTION

It’s a busy weekend and the club carpark is quickly filling up with members coming for dinner and a show. By 7pm when all the spaces are taken, five of your valued top tier customers turn up to spend…
Read more