Customer Service / Loyalty

All the latest customer service/loyalty news from the industry

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THE GAMING & MARKETING EDGE

What High-Performing Venues Do Differently  Gaming venues have more data, technology and marketing tools at their fingertips than ever before. But having access to them doesn't automatically translate…
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FRENCHVILLE CONTINUES TRANSFORMATION WITH MAJOR DIGITAL ROLLOUT

Frenchville Continues Transformation with Major Digital Rollout Frenchville Sports Club has continued its major transformation with the launch of Go Join, Go Dine and My Courtesy Bus from Spoke Technologies,…
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THREE TECHNOLOGIES EVERY GAMING MANAGER SHOULD SEE AT AGE

Compliance pressures are increasing, customer expectations are rising, and venues are looking for smarter ways to improve operations without adding complexity. At this year's AGE, Sint Technology Group…
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SMARTER VISITOR AND MEMBERSHIP MANAGEMENT FOR CLUBS, RSL’S, CASINOS AND COMMUNITY VENUES.

With 25 years of experience and a reputation for the best customer service in the industry, Circle is Australia's trusted and leading partner for visitor and member management. At AGE 2026, they're bringing…
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ONE WEEK TO GO! HERE’S A SNEAK PEEK AT WHAT TO EXPECT

AGE is the best place to see what’s next for systems, before anyone else does and this year, we’ve got so much to show you. Our team has some exciting new products and enhancements, from our investment…
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SMARTER VISITOR AND MEMBERSHIP MANAGEMENT FOR CLUBS, RSL’S, CASINOS AND COMMUNITY VENUES.

With 25 years of experience and a reputation for the best customer service in the industry, Circle is Australia's trusted and leading partner for visitor and member management. At AGE 2026, they're bringing…
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ETHICS AND CONFIDENTIALITY FOR GAMING STAFF

No matter where we look these days, the news feeds are filled with what seems like a never-ending lack of morals and principles. And in today’s world of social media, what happens behind closed doors,…
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BEYOND COMPLIANCE: ADVANCED SKILLS FOR RGOS

Friend or foe? How will your customers perceive your RGO’s Your team has completed all the Advanced RCG training required and understands what to look for and how to handle incidents – but what…
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IT’S NOT JUST A CAR PARK…IT’S A VIP SERVICE OPTION

It’s a busy weekend and the club carpark is quickly filling up with members coming for dinner and a show. By 7pm when all the spaces are taken, five of your valued top tier customers turn up to spend…
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BUSTING LOYALTY MYTHS

How well is your loyalty program doing? Sure, you measure carded play, and turnover and visitation – all that hard data.  It tells you what percent of your customers are using their cards, what they…
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NAVIGATING THE NEW LANDSCAPE: PLAYTRAX – A WORK TOOL FOR RGOS

The RGO Mandate: A Closer Look Effective from July 1, 2024, clubs and hotels in NSW with more than 20 gaming machines must appoint at least one RGO during operational hours. These officers are not mere…
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CUSTOMER EXPERIENCES THAT TRANSCEND THE COST-OF-LIVING CHALLENGE

Resilience Amidst Crisis: CTA Training Specialists are Helping You Craft Customer Experiences that Transcend the Cost-of-Living Challenge How many times have you gone to finalise a transaction for a…
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