Customer Service / Loyalty

All the latest customer service/loyalty news from the industry

Recent Articles

HOW CLUB AUSTRAL IS TRANSFORMING PATRON LOYALTY INTO ITS STRONGEST GROWTH ASSET

For more than 50 years, Austral Bowling Club (Club Austral) has stood as a cornerstone of south-western Sydney, a welcoming hub where "everyone's a local." Yet in one of the state's fastest-growing community…
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WHAT IF BETTER COMPLIANCE MEANT A BETTER CUSTOMER EXPERIENCE?

One of the most common pieces of feedback we hear about ComplyIQ isn't actually about compliance. It's that the customer journey is better. Compliance has traditionally added time to a payout. More…
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THE GAMING & MARKETING EDGE

What High-Performing Venues Do Differently  Gaming venues have more data, technology and marketing tools at their fingertips than ever before. But having access to them doesn't automatically translate…
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FRENCHVILLE CONTINUES TRANSFORMATION WITH MAJOR DIGITAL ROLLOUT

Frenchville Continues Transformation with Major Digital Rollout Frenchville Sports Club has continued its major transformation with the launch of Go Join, Go Dine and My Courtesy Bus from Spoke Technologies,…
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THREE TECHNOLOGIES EVERY GAMING MANAGER SHOULD SEE AT AGE

Compliance pressures are increasing, customer expectations are rising, and venues are looking for smarter ways to improve operations without adding complexity. At this year's AGE, Sint Technology Group…
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SMARTER VISITOR AND MEMBERSHIP MANAGEMENT FOR CLUBS, RSL’S, CASINOS AND COMMUNITY VENUES.

With 25 years of experience and a reputation for the best customer service in the industry, Circle is Australia's trusted and leading partner for visitor and member management. At AGE 2026, they're bringing…
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