Customer Service / Loyalty

All the latest customer service/loyalty news from the industry

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THREE TECHNOLOGIES EVERY GAMING MANAGER SHOULD SEE AT AGE

Compliance pressures are increasing, customer expectations are rising, and venues are looking for smarter ways to improve operations without adding complexity. At this year's AGE, Sint Technology Group…
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SMARTER VISITOR AND MEMBERSHIP MANAGEMENT FOR CLUBS, RSL’S, CASINOS AND COMMUNITY VENUES.

With 25 years of experience and a reputation for the best customer service in the industry, Circle is Australia's trusted and leading partner for visitor and member management. At AGE 2026, they're bringing…
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ONE WEEK TO GO! HERE’S A SNEAK PEEK AT WHAT TO EXPECT

AGE is the best place to see what’s next for systems, before anyone else does and this year, we’ve got so much to show you. Our team has some exciting new products and enhancements, from our investment…
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SMARTER VISITOR AND MEMBERSHIP MANAGEMENT FOR CLUBS, RSL’S, CASINOS AND COMMUNITY VENUES.

With 25 years of experience and a reputation for the best customer service in the industry, Circle is Australia's trusted and leading partner for visitor and member management. At AGE 2026, they're bringing…
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MEASURING WHAT MATTERS: LOYALTY METRICS FOR CLUBS AND PUBS

In hospitality, it’s easy to focus on turnover, foot traffic and average spend but these numbers only tell part of the story. For club and pub operators, the real question is why guests come back. Understanding…
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THE SYSTEMS PARTNER YOUR VENUE CAN COUNT ON

As venue operations become more complex, particularly with the increasing focus on AML and compliance, the need for reliable, well-supported systems is in sharper focus. For many venue CEOs and owners,…
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A DIVINE HAND IN RGOS SUCCESS: PARTNERING WITH CHAPLAINS FOR SAFER GAMBLING

Gamble Aware Week 2024 encourages people to reflect on their gambling and the gambling of those around them. It is also a good time for Clubs and Pubs to reflect on their harm minimisation practices, and…
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TOP 10 TIPS FOR LINKING SOPS TO CX GLORY

What does excessive staff turnover, high training costs, shrinking talent pools, extended operating hours and week-long trading days all have in common? They all pose significant challenges to delivering…
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BOOST IN-CLUB EXPERIENCE WITH 10 PROVEN TIPS FROM traCXio

What does increased market share, employee satisfaction, department-level profitability and genuine brand affinity all have in common? All are demonstratable outputs of a robust in-Club Customer Experience…
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ARISTOCRAT INTERACTIVE GAMING SYSTEMS – SIEZE THE MOMENT

Welcome to Day 3 of AGE! As we approach the grand finale, we invite you to seize the moment and visit the Aristocrat Interactive Gaming Systems stand. Today is your LAST chance to immerse yourself in our…
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IGT SYSTEMS TO SHOWCASE INNOVATIVE MARKET SOLUTIONS AT AGE 2024 …IT’S EZ AS!

IGT ADVANTAGE CLUB has been regionally tailored using proven IGT global solutions to cater for the needs of the Australian market. This frictionless solution continues to provide player-focused functionality…
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CIRCLE: INNOVATION, TECHNOLOGY AND EXPERIENCE – PARTNER WITH US TODAY.

At Circle, we have always focused on technology to provide innovative solutions. The CircleScan sign in system is designed to be intuitive and easy to use, ensuring a smooth experience for both the end-users…
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