Customer Service / Loyalty

All the latest customer service/loyalty news from the industry

Recent Articles

BOOST IN-CLUB EXPERIENCE WITH 10 PROVEN TIPS FROM traCXio

What does increased market share, employee satisfaction, department-level profitability and genuine brand affinity all have in common? All are demonstratable outputs of a robust in-Club Customer Experience…
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ARISTOCRAT INTERACTIVE GAMING SYSTEMS – SIEZE THE MOMENT

Welcome to Day 3 of AGE! As we approach the grand finale, we invite you to seize the moment and visit the Aristocrat Interactive Gaming Systems stand. Today is your LAST chance to immerse yourself in our…
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IGT SYSTEMS TO SHOWCASE INNOVATIVE MARKET SOLUTIONS AT AGE 2024 …IT’S EZ AS!

IGT ADVANTAGE CLUB has been regionally tailored using proven IGT global solutions to cater for the needs of the Australian market. This frictionless solution continues to provide player-focused functionality…
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CIRCLE: INNOVATION, TECHNOLOGY AND EXPERIENCE – PARTNER WITH US TODAY.

At Circle, we have always focused on technology to provide innovative solutions. The CircleScan sign in system is designed to be intuitive and easy to use, ensuring a smooth experience for both the end-users…
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BANKTECH TO SHOWCASE TAP & GO ATM WITHDRAWALS AT THE AGE 2024

anktech will be demonstrating its new Tap & Go contactless ATM withdrawal functionality at this year’s AGE. This exciting new feature allows customers to withdraw cash from a CashConnect ATM without…
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THE BENEFITS OF DIGITAL MEMBERSHIP SOLUTIONS FOR VENUES

In today's fast-paced world, venues such as clubs, pubs, and hospitality establishments are increasingly turning to digital solutions to enhance their membership experiences. At RedeemX, we understand…
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REPORT: FOR LOVE OR MONEY 2023

This year introduces the 11th edition of the annual For Love or Money consumer research study taking the pulse on customer loyalty and loyalty programs in Australia. The benchmarks were first established…
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WHY DO CUSTOMERS APPEAR TO BE GETTING ANGRIER?

If you work in the hospitality industry, you may have noticed that customers seem to be getting angrier and more rude lately. You may have experienced verbal abuse, threats, or even physical violence from…
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HOW CUSTOMER REVIEWS SHAPE CUSTOMER EXPERIENCE

Customer experience (CX) is the sum of all the interactions and emotions that a customer has with a brand throughout their journey. CX is a key driver of customer loyalty, retention, and satisfaction.…
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INSIDER TIPS, TOOLS & TACTICS – GAMING/MARKETING

Designed for pubs and small-medium clubs, it is the perfect course for a venue manager with an operational background who wants to better understand and maximise their major revenue stream, or for a marketing…
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BARRINGTON’S VIP HOST MANAGEMENT COURSE RETURNS IN MAY

Teaming up with The Drop, Be Trained by Barringtons have created the VIP Host Management Program, the first of its kind to be designed specifically for the Australian gaming market. Focusing on the areas…
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INSIDER TIPS, TOOLS & TACTICS – GAMING/MARKETING

Designed for pubs and small-medium clubs, it is the perfect course for a venue manager with an operational background who wants to better understand and maximise their major revenue stream, or for a marketing…
Read more