Customer Service / Loyalty

All the latest customer service/loyalty news from the industry

Recent Articles

LOYALTY PROGRAM RESEARCH – FOR LOVE OR MONEY 2024

Each year the For Love or Money report provides the most comprehensive research on loyalty programs in Australia. The research tracks mainly the same indicators each year (with some new ones) to get an…

ETHICS AND CONFIDENTIALITY FOR GAMING STAFF

No matter where we look these days, the news feeds are filled with what seems like a never-ending lack of morals and principles. And in today’s world of social media, what happens behind closed doors,…

SYDNEY MAN CHARGED WITH BLACKMAIL OVER CLUB DATA “HACK”

A 46-year-old man has been charged with blackmail after an investigation into the massive breach of club sign in data. Detectives searched a home in Fairfield West about 4.20pm Friday afternoon, after…

BEYOND COMPLIANCE: ADVANCED SKILLS FOR RGOS

Friend or foe? How will your customers perceive your RGO’s Your team has completed all the Advanced RCG training required and understands what to look for and how to handle incidents – but what…

IT’S NOT JUST A CAR PARK…IT’S A VIP SERVICE OPTION

It’s a busy weekend and the club carpark is quickly filling up with members coming for dinner and a show. By 7pm when all the spaces are taken, five of your valued top tier customers turn up to spend…

BUSTING LOYALTY MYTHS

How well is your loyalty program doing? Sure, you measure carded play, and turnover and visitation – all that hard data.  It tells you what percent of your customers are using their cards, what they…

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BASIC GUIDELINES FOR YOUR CUSTOMER SERVICE TEAM

We all appreciate the importance of a strong customer service or gaming host team and their effectiveness when it comes to our club or pubs bottom line. However, we rarely arm them with a set of guidelines…

BARRINGTON’S VIP HOST MANAGEMENT COURSE RETURNS IN MAY

Teaming up with The Drop, Be Trained by Barringtons have created the VIP Host Management Program, the first of its kind to be designed specifically for the Australian gaming market. Focusing on the areas…

BARRINGTON’S VIP HOST MANAGEMENT COURSE RETURNS IN MAY

Teaming up with The Drop, Be Trained by Barringtons have created the VIP Host Management Program, the first of its kind to be designed specifically for the Australian gaming market. Focusing on the areas…

BARRINGTON’S VIP HOST MANAGEMENT COURSE RETURNS IN MAY

Program, the first of its kind to be designed specifically for the Australian gaming market. Focusing on the areas of customer service and the understanding of loyalty programs combined with an extensive…

13 BODY LANGUAGE TIPS THAT CAN MAKE OR BREAK YOUR CUSTOMER SERVICE

The 7-38-55 Rule Public speaking coaches and body language experts have claimed that over 90% of communication is nonverbal based on a misinterpretation of the 7-38-55 rule. Developed in the 1960s by…

INSIDER TIPS, TOOLS & TACTICS – GAMING/MARKETING

Designed for pubs and small-medium clubs, it is the perfect course for a venue manager with an operational background who wants to better understand and maximise their major revenue stream, or for a marketing…