Customer Service / Loyalty

All the latest customer service/loyalty news from the industry

Recent Articles

HOW CLUB AUSTRAL IS TRANSFORMING PATRON LOYALTY INTO ITS STRONGEST GROWTH ASSET

For more than 50 years, Austral Bowling Club (Club Austral) has stood as a cornerstone of south-western Sydney, a welcoming hub where "everyone's a local." Yet in one of the state's fastest-growing community…
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WHAT IF BETTER COMPLIANCE MEANT A BETTER CUSTOMER EXPERIENCE?

One of the most common pieces of feedback we hear about ComplyIQ isn't actually about compliance. It's that the customer journey is better. Compliance has traditionally added time to a payout. More…
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THE GAMING & MARKETING EDGE

What High-Performing Venues Do Differently  Gaming venues have more data, technology and marketing tools at their fingertips than ever before. But having access to them doesn't automatically translate…
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FRENCHVILLE CONTINUES TRANSFORMATION WITH MAJOR DIGITAL ROLLOUT

Frenchville Continues Transformation with Major Digital Rollout Frenchville Sports Club has continued its major transformation with the launch of Go Join, Go Dine and My Courtesy Bus from Spoke Technologies,…
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THREE TECHNOLOGIES EVERY GAMING MANAGER SHOULD SEE AT AGE

Compliance pressures are increasing, customer expectations are rising, and venues are looking for smarter ways to improve operations without adding complexity. At this year's AGE, Sint Technology Group…
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SMARTER VISITOR AND MEMBERSHIP MANAGEMENT FOR CLUBS, RSL’S, CASINOS AND COMMUNITY VENUES.

With 25 years of experience and a reputation for the best customer service in the industry, Circle is Australia's trusted and leading partner for visitor and member management. At AGE 2026, they're bringing…
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GLOBAL CCU NOW OFFERS AUTOMATED LINK JACKPOT PAYOUTS WITH EFT FUNCTIONALITY

UTOPIA Gaming Systems has unveiled automated link jackpot payouts for its Global CCU gaming system, integrating electronic funds transfer (EFT) capability to deliver faster, more secure and compliant transactions…
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INTRODUCING CHERRYPERKS MOBILE WALLET MESSAGING PLATFORM

Your Digital Card Just Got a Lot More Powerful. Get on your member's screen, not lost in their inbox. Cherryperks, the new mobile messaging platform from Cherryhub, is redefining how clubs and pubs…
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BASIC GUIDELINES FOR YOUR CUSTOMER SERVICE TEAM

We all appreciate the importance of a strong customer service or gaming host team and their effectiveness when it comes to our club or pubs bottom line. However, we rarely arm them with a set of guidelines…
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5 TIPS FOR CREATING AN IN-CLUB CX STRATEGY

Does your Club’s Strategic plan talk about customer service as being important? Does your Club unpack this strategic imperative and articulate a Customer Experience strategy that is actionable and accountable?…
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A DIVINE HAND IN RGOS SUCCESS: PARTNERING WITH CHAPLAINS FOR SAFER GAMBLING

Gamble Aware Week 2024 encourages people to reflect on their gambling and the gambling of those around them. It is also a good time for Clubs and Pubs to reflect on their harm minimisation practices, and…
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TOP 10 TIPS FOR LINKING SOPS TO CX GLORY

What does excessive staff turnover, high training costs, shrinking talent pools, extended operating hours and week-long trading days all have in common? They all pose significant challenges to delivering…
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