Operations

All the latest operations news from the industry

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TOP 10 TIPS FOR LINKING SOPS TO CX GLORY

What does excessive staff turnover, high training costs, shrinking talent pools, extended operating hours and week-long trading days all have in common? They all pose significant challenges to delivering…
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NEW DIGITAL INCIDENT REGISTER FOR NSW LIQUOR AND GAMBLING COMPLIANCE

In response to the requirements set by Liquor & Gaming NSW (L&GNSW) for maintaining a digital incident register and/or digital gambling incident register, ERM Online has introduced the NSW Liquor…
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AUSTRALIA’S PLASTIC BAN – HOW PREPARED IS YOUR BUSINESS?

In recent years, Australia has been taking significant steps to reduce plastic waste, with a particular focus on single-use plastics. These regulations target everyday items such as straws, cutlery, and…
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PUB ROBBERIES ON THE RISE AGAIN

As times get tougher people resort to extreme measures to fund their needs and a recent spate of armed robberies confirms these crimes are on the rise. The last month in Sydney alone there has been several…
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NEW UPDATE TO LINKEDIN SETTINGS YOU NEED TO CHECK

LinkedIn is using Aussie users’ data to train AI models, unless they change their settings to opt out. A setting called ‘Data for Generative AI Improvement’ has been automatically switched on…
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NSW GOVT FLAGS REMOVAL OF 5KM RULE

It’s the antiquated rule that has stopped thousands across NSW from enjoying a quiet beer and a schnitzel. But the Minns government, as part of what it calls a war on red tape, is about to rip it…
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LEADING THE DATA REVOLUTION

In today’s world driven by data, gaming service providers are tasked with utilising the expanse of available data to make informed and timely decisions, creating better experiences for patrons. In Victoria…
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REPORTING FROM AGE – THE BIG TOPIC: SYSTEM VULNERABILITY

One of the great benefits of attending AGE is the chat … chatting with managers who are facing challenges daily. You immediately get a gauge on the issues that are top of mind for club managers and directors. This…
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STREAMLINE YOUR GAMING FLOOR: WHY QUALITY TITO TICKETS ARE ESSENTIAL FOR SMOOTH OPERATIONS

If your venue has recently transitioned to TITO or expanded the number of machines on the floor, it’s important to ensure you have the right quantity of tickets on hand to avoid any disruptions. Understanding…
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LEARNING TO ‘CALM THE FARM’ IN FOOTY FINALS

It’s an exciting and busy time of year in the hospitality industry as Clubs and pubs ramp up for the footy finals, Spring Racing Carnival, and before we know it…Christmas parties! It’s also a…
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WHY I’M OBSESSED WITH THE A.G.E (AND YOU SHOULD BE TOO!)

People often ask me, "Why are you so obsessed with the expo?" Well, after 18 shows, I can confidently say it's like a rollercoaster I never want to get off. The thrill of planning, the rush of setup, the…
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PERILS OF PRE-LOADING PATRONS

Pre-loading, or consuming alcohol prior to attending a licensed venue, is not new to the hospitality industry, especially in the more expensive entertainment precincts in Sydney. I am sure we all know…
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