Operations

All the latest operations news from the industry

Recent Articles

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IP BASED SECURITY SYSTEMS OPEN THE DOOR TO CYBER RISKS

In a connected world, even the tools that safeguard your club can become a cyber attacker’s easiest entry point.  As clubs continue to modernise their operations, IP-based security systems are emerging…
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MARGINS UNDER PRESSURE

Rising costs are no longer a short-term disruption for Australia’s pubs and clubs. They are now embedded in the operating environment. For senior venue managers, margin pressure is coming from multiple…
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TURNING PARKING INTO A MEMBER ADVANTAGE

It’s a familiar scenario for many clubs and hotels: the car park fills early, valued members arrive, and with no spaces available, they turn around and head to a competing venue. Parking is no longer…
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HOW THE CASH XPRESS SUPPORTS COMPLIANCE-FIRST CASH OUT

Cash Out Is Part of Every Gaming Floor On any given day in a VIC, SA or ACT gaming venue, withdrawing cash is standard. Whether it’s a patron grabbing cash to split the bill, heading to the gaming…
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IS YOUR VENUE STILL USING MESSENGER FOR INTERNAL COMMS?

Are you still using Messenger to communicate with your team? For many venue managers, it is a habit that starts out of necessity. You need to send a quick update about a weekend shift, share a new policy,…
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BANKTECH’S QUICKPAY XL5 CRT NOW APPROVED FOR QLD VENUES

Banktech is excited to announce the QuickPay XL5 - Australia’s most advanced cash redemption terminal - has received official Queensland regulatory approval for connection to both Max and Odyssey LMOs.…
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WHY MEMBERSHIP SIGNUP AT CLUBS IS FINALLY GOING DIGITAL

For many clubs and pubs, the membership sign-up process hasn’t changed much in decades. New members complete paper forms at reception, staff manually enter the details into membership systems and…
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VENUES CAN’T PATCH THEIR WAY TO BETTER AML COMPLIANCE

AML compliance is due for a fundamental upgrade. Compliance expectations across gaming in the region are accelerating, and the systems most venues rely on were designed for gaming operations, member management…
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HOW ONE HOSPITALITY TEAM BUILT ITS OWN SOFTWARE ECOSYSTEM

How One Hospitality Team Built Its Own Software Ecosystem Technology inside licensed venues has grown rapidly over the past decade. Gaming systems, membership platforms, POS, loyalty programs and…
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THE GAMING & MARKETING EDGE – SMARTER STRATEGIES FOR BETTER PERFORMANCE

With rising economic and regulatory pressures, staying ahead in gaming requires strategy, not guesswork. This course equips you with insider knowledge on how to attract and retain players, leverage data…
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END OF AN ERA: LAST DRINKS FOR REMAINING NSW LOCKOUT LAWS

Exactly 12 years since the lockout laws were announced and began damaging Sydney’s night-time economy, the Minns Labor Government is removing the final major lockout conditions, including the 3:30am…
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GETTING READY FOR UPCOMING AUSTRAC REGULATORY REFORMS – WHAT YOU NEED TO KNOW

Important changes that are coming through from the Australian regulator AUSTRAC affect how Pubs and Clubs manage anti-money-laundering / counter-terrorism-financing (AML/CTF) obligations. What has changed Last…
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