Operations

All the latest operations news from the industry

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A SIMPLE APPROACH TO SECURITY IN NEW (OR REFURBISHED) VENUES.

The most costly part of any building project or refurbishment is driven by variations and re-work – changes to work already done. Not only do re-works add cost but they also push out completion dates…
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THERMAL BODY TEMPERATURE READERS – ADDED PROTECTION AFTER DEC REOPENING

NSW venues can reopen to all customers, both vaccinated and unvaccinated (at their discretion) after Dec 15, and the QLD government has this week announced borders will open to fully vaccinated interstate…
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JEFF BEZOS’ 5 KEY DECISION-MAKING PRINCIPLES

Jeff Bezos led Amazon to mammoth success by using a particular set of principles when he needed to make important decisions for the company. The principles were discussed in a new book, “Flywheels:…
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ARE YOU APPROACHING YOUR ANALYTICS SYSTEMATICALLY?

Let’s talk about the four principles of analytics. We all know these, for the most part. The difference is when you follow through on all four of them every time. As properties are reopening and with…
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HOW TO CREATE A CINEMA-LIKE EXPERIENCE IN YOUR HOME, CLUB, HOTEL OR OFFICE

Size matters when it comes to creating an immersive entertainment experience. Sadly, though, there’s usually a pay-off between screen size and quality, with many larger home theatre setups suffering…
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MANAGED IT SERVICES CAN SAVE YOUR CLUB $$$

The traditional way of handling IT system technical problems is the break-fix cycle, or worse… the break-Band-Aid cycle. With increased digitisation, network interactions, security of sensitive data…
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AUSTRALIAN VENUE CO LAUNCHES PARTNERSHIP WITH AFTERPAY

Australian Venue Co (AVC) is the first hospitality group in the country to partner directly with Afterpay. The group has launched the new “Dine Now, Pay Later” option on 1 November 2021 at 12 NSW venues,…
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WHAT WE CAN LEARN FROM CROWN’S SHREDDED REPUTATION

Quite a lot, it seems. The Hon Ray Finkelstein AO QC delivered his report from the Victorian Royal Commission into the Casino Operator (Crown Melbourne) and Licence on 26 October 2021. This is a…
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PROPOSED CHANGES TO NSW CLUB REGULATIONS

Earlier this week, Customer Service Minister Victor Dominello introduced a bill in NSW Parliament which proposes a number of changes to the Registered Clubs Act 1976 for NSW Clubs. Following an ongoing…
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EAGLEi360 – THE SOFTWARE YOU NEED TO KNOW ABOUT 

EAGLEi360 - BUSINESS INTELLIGENCE AND DATA ANALYTICS EAGLEi360 has a management dashboard that displays critical data in real time, including turnover figures, budget performance, top members, daily…
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HOW TO PREVENT “ACCESS CONTROL” BECOMING JUST … ACCESS.

It happens to many systems over time – they loosen up. When it is your Access Control System becoming looser with age, your risk and vulnerability increases. Tightening things up may be in order. There…
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THE THEATRE OF CLEANLINESS IN CLUBS

We are no longer new at this… most managers will recognise a need to maintain enhanced and much more obvious cleaning regimes as an ongoing regular procedure. Accenture recently published the results…
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