Operations

All the latest operations news from the industry

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CUSTOM GAMING SIGNAGE THAT TRANSFORMS VENUES

Tailored signage for unique gaming environments In today’s competitive gaming environment, creating a memorable and immersive experience is essential for clubs, pubs, and casinos looking to stand out.…
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SOUTH AUSTRALIA’S MICHELIN MOMENT

For decades, Australian diners and chefs have watched Michelin's famous red guide expand into new cities and countries while their own restaurants stayed outside its judgement entirely. That changes on…
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PIONEERING MODERN AML OPERATIONS: HOW THE BUILDERS CLUB & PAYSAFEGO ARE REDEFINING CLUB EXCELLENCE

A cherished pillar of Wollongong's local culture, The Builders Club (The Illawarra Master Builders' Club Ltd), is setting new benchmarks in compliance and venue management. By integrating the cutting-edge…
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FACIAL RECOGNITION – MORE THAN JUST MAKING A MATCH

Recent reforms to harm minimisation for gaming venues in NSW mean that in 2028, it will become mandatory for licensed gaming venues to use facial recognition technology to support self-exclusion and harm…
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AI ADOPTION IS UP, BUT IMPACT ISN’T: HERE’S THE GAP TO CLOSE

Artificial intelligence has moved from buzzword to daily reality across hospitality, but a new global report and a live trial at a Sydney McDonald's this month tell two very different stories about how…
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MORE THAN PAGING: CONNECTING THE SYSTEMS BEHIND THE VENUE

For many clubs, paging has traditionally meant one thing: getting a message to a staff member on the gaming floor. But as venue technology becomes increasingly connected, the role of paging is changing. Notify.Me…
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WHAT IF BETTER COMPLIANCE MEANT A BETTER CUSTOMER EXPERIENCE?

One of the most common pieces of feedback we hear about ComplyIQ isn't actually about compliance. It's that the customer journey is better. Compliance has traditionally added time to a payout. More…
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THE TWO FACES OF AI YOUR VENUE WILL MEET THIS YEAR

Artificial intelligence is turning up in hospitality in two very different guises right now, and both are worth understanding before they show up uninvited at your venue. On one side, restaurants are quietly…
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CAN YOU PROVE IT?

Most venues and boards think about audit risk by asking "are we compliant?" The better question is "can we prove it, on demand, under a deadline, to someone who's never seen our venue before?" Those are…
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TWO COMPLIANCE DEADLINES EVERY VENUE MANAGER NEEDS ON THEIR CALENDAR

Two separate regulatory changes are converging on Australian pubs, clubs and hotels within weeks of each other, and both demand action well before their effective dates rather than a scramble afterwards.…
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BANKTECH MINI CASH RECYCLER – BRINGING BIG VENUE CASH CONTROL TO SMALLER PUBS AND CLUBS

For many smaller pubs and clubs, managing cash remains a necessary but time-consuming part of daily operations. From preparing floats and counting takings to maintaining security and managing cash exposure…
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FROM GAMING DATA TO ACTION: THE NEXT STEP IN RCG AND AML OVERSIGHT

Gaming systems generate a significant amount of information that can support gaming operations, responsible gambling and compliance. The challenge for clubs and hotels is turning that information into…
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