Operations

All the latest operations news from the industry

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REPORTING FROM AGE – THE BIG TOPIC: SYSTEM VULNERABILITY

One of the great benefits of attending AGE is the chat … chatting with managers who are facing challenges daily. You immediately get a gauge on the issues are top of mind for club managers and directors. This…
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STREAMLINE YOUR GAMING FLOOR: WHY QUALITY TITO TICKETS ARE ESSENTIAL FOR SMOOTH OPERATIONS

If your venue has recently transitioned to TITO or expanded the number of machines on the floor, it’s important to ensure you have the right quantity of tickets on hand to avoid any disruptions. Understanding…
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LEARNING TO ‘CALM THE FARM’ IN FOOTY FINALS

It’s an exciting and busy time of year in the hospitality industry as Clubs and pubs ramp up for the footy finals, Spring Racing Carnival, and before we know it…Christmas parties! It’s also a…
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WHY I’M OBSESSED WITH THE A.G.E (AND YOU SHOULD BE TOO!)

People often ask me, "Why are you so obsessed with the expo?" Well, after 18 shows, I can confidently say it's like a rollercoaster I never want to get off. The thrill of planning, the rush of setup, the…
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PERILS OF PRE-LOADING PATRONS

Pre-loading, or consuming alcohol prior to attending a licensed venue, is not new to the hospitality industry, especially in the more expensive entertainment precincts in Sydney. I am sure we all know…
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PARTNER WITH MEDILIFE TO KEEP YOUR COMMUNITY BEATING!

Medilife First Aid Kits and Supplies is Australia’s premier provider of first aid solutions. We prioritise the safety and well-being of your staff, customers, family, friends, and the wider community…
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IT’S NOT JUST A CAR PARK…IT’S A VIP SERVICE OPTION

It’s a busy weekend and the club carpark is quickly filling up with members coming for dinner and a show. By 7pm when all the spaces are taken, five of your valued top tier customers turn up to spend…
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6 GREAT WAYS TO REDUCE ABSENTEEISM AND TURNOVER RATES

The hospitality industry experiences significant employee turnover and absenteeism, having historically had one of the highest turnover rates among private sectors, even prior to the pandemic. These factors…
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CROWN RESORTS RETAINS MELBOURNE CASINO LICENSE

Victorian Gambling and Casino Control Commission (VGCCC) has announced Blackstone-owned Crown Resorts has been allowed to keep its license to operate its flagship Melbourne casino. The decision comes…
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THE SIMPLE THINGS ARE TARGETED BY HACKERS

Microsoft Office 365 software forms an integral part of any modern business, but due to its market dominance, particularly emails, it has become a preferred attack method for professional hackers. Microsoft…
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JULY 1 RGO REGULATIONS DEADLINE.  IS YOUR VENUE READY?

With the risk of potential fines exceeding $30,000 for non-compliance, the stakes have never been higher for gaming venues. The July 1, 2024, deadline is looming, so ensure your club or pub meets the Responsible…
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BUSINESS NSW ASKS FOR “PT FLEXIBLE ONGOING EMPLOYEE”

Business NSW has submitted a draft to the Fair Work Commissions review of awards requesting a new category of employee. Part-time workers will be able to agree to a 10 per cent loading in return for their…
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