Operations

All the latest operations news from the industry

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IT’S NOT JUST A CAR PARK…IT’S A VIP SERVICE OPTION

It’s a busy weekend and the club carpark is quickly filling up with members coming for dinner and a show. By 7pm when all the spaces are taken, five of your valued top tier customers turn up to spend…
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6 GREAT WAYS TO REDUCE ABSENTEEISM AND TURNOVER RATES

The hospitality industry experiences significant employee turnover and absenteeism, having historically had one of the highest turnover rates among private sectors, even prior to the pandemic. These factors…
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CROWN RESORTS RETAINS MELBOURNE CASINO LICENSE

Victorian Gambling and Casino Control Commission (VGCCC) has announced Blackstone-owned Crown Resorts has been allowed to keep its license to operate its flagship Melbourne casino. The decision comes…
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YOUR MICROSOFT OFFICE 365 EMAILS TARGETED BY HACKERS

Microsoft Office 365 software forms an integral part of any modern business, but due to its market dominance, particularly emails, it has become a preferred attack method for professional hackers. Microsoft…
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JULY 1 RGO REGULATIONS DEADLINE.  IS YOUR VENUE READY?

With the risk of potential fines exceeding $30,000 for non-compliance, the stakes have never been higher for gaming venues. The July 1, 2024, deadline is looming, so ensure your club or pub meets the Responsible…
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BUSINESS NSW ASKS FOR “PT FLEXIBLE ONGOING EMPLOYEE”

Business NSW has submitted a draft to the Fair Work Commissions review of awards requesting a new category of employee. Part-time workers will be able to agree to a 10 per cent loading in return for their…
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$1.5M AWARDED TO ACT CLUBS TO DIVERSIFY REVENUE STREAMS

Tabcorp has agreed to pay $600 million, plus a further $30 million annually over 19 years, taking the total payment to $1.2 billion to continue its exclusive licence for the next 20 years to provide in…
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BOOK YOUR PLACE AT THE CMAA CONFERENCES 2024

The Essential Club Legal & Compliance Summit 22 Feb at Canterbury League Club NSW Registered clubs are required by law to meet accountability and governance requirements under the Registered…
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COULD MY CLUB REALLY BE A PROFESSIONAL HACKER’S TARGET?

Australia is recognised around the world as the “lucky country” because we are wealthy by international standards, so our businesses have become a growing target for hackers.  Experts at an international…
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NEW FOOD SAFETY REQUIREMENTS ARE FAST APPROACHING – IS YOUR VENUE READY?

Amongst everything your venue has in the works as we approach the silly season, have you had the opportunity to review the upcoming changes to food safety requirements? From Friday 8th December 2023, any…
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BOUNCERS ROVING ENTERTAINMENT PRECINCTS IN SYDNEY

Bouncers will roam the streets during nights out instead of guarding pubs and clubs in a radical trial proposed by the New South Wales government. The proposal will see communal security guards patrolling…
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UNLOCKING THE POWER OF AI: A DAY WITH LAUREL PAPWORTH

Last week, I had the privilege of attending an AI workshop that promised to make AI our copilot in the ever-evolving pub and club industry. Hosted by the uber-knowledgeable Laurel Papworth, the workshop,…
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