Industry Knowledge Bank

Common machine fixes

1. 1Main parts of a gaming machine and what they do
2. 2Parts of a gaming machine you should never touch
3. 3How to clear a bill acceptor jam
4. 4How to clear the ticket printer
5. 5How to remove the stacker box

Industry Q&As

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  Video · Part 1

  Q&A with John Van Waard: Part 1

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  Video · Part 2

  Q&A with John Van Waard: Part 2

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  Video

  Q&A with Tony Donnelly

Customers & marketing

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  Video · Part 1

  Utilising social media and big data to understand the customer by Laurel Papworth

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  Video · Part 2

  Part 2: Q&A On Social Media and Big Data with Laurel Papworth

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  Video

  Loyalty Q&A

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  Video

  Loyalty & how IT improves top line growth

Gaming floor design

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  Video

  Sample floor layouts for different venue types

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  Video

  Top six things you need to know about gaming floor design