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6 GREAT WAYS TO REDUCE ABSENTEEISM AND TURNOVER RATES

The hospitality industry experiences significant employee turnover and absenteeism, having historically had one of the highest turnover rates among private sectors, even prior to the pandemic. These factors…
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BUSINESS NSW ASKS FOR “PT FLEXIBLE ONGOING EMPLOYEE”

Business NSW has submitted a draft to the Fair Work Commissions review of awards requesting a new category of employee. Part-time workers will be able to agree to a 10 per cent loading in return for their…
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UNLOCKING THE POWER OF AI FOR CLUB AND PUB MANAGERS

ARE YOU READY TO REVOLUTIONISE YOUR BUSINESS WITH AI? Join us for a workshop event: “AI is my CoPilot – How ChatGPT/AI Becomes the Hardest Working, Most Competent Job Share Colleague You’ll Ever…
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CARINA TACKLES HOSPITALITY TALENT WAR WITH SKILLS BOOST

Community clubs are increasing investment in training and development programs for hospitality workers as competition for talent and skills shortages continue to impact Queensland businesses. Carina…
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TRAINING YOUR STAFF IS A WORTHWHILE INVESTMENT

Have you ever heard the comment “I train my staff and they leave”?  I often respond to this by saying “So you would rather not train them and they stay?” Hospitality used to be the job a person…
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EMPLOYEE INCENTIVE IDEAS TO BOOST ENGAGEMENT AND RETENTION

An employee incentive program can have a powerful impact on your organization. When designed well, it increases engagement, productivity, and retention. But it can be challenging to know which rewards…
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SENSE OF “PROFESSIONALISM” LINKED TO UNETHICAL BEHAVIOUR

Safeguards from bias are more likely to fail in people with a high self-concept of professionalism, according to the study, “The Professionalism Paradox: Professionalism Increases Vulnerability to Conflicts…
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THE EXIT INTERVIEW

With so many of our team members choosing to move on at this time, are you taking advantage of the valuable information that the exit interview can provide? When a team member leaves an organization, you…
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SOME CLUBS ARE CHOOSING TO MOVE EARLY ON WAGE INCREASES

The Fair Work Commission’s decision this month means that the minimum wage is set to rise by 5.2%, an increase of around $40 per week. Several leading Sydney clubs, Cabra-Vale Diggers, Club Burwood…
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NEW RESEARCH REVEALS TIPPING INCREASING IN AUSTRALIA

One of the most annoying American customs is catching on fast in Australia, new research has revealed. According to a survey of Aussies who dine out frequently, local tipping culture is evolving rapidly,…
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5 TIPS FOR PITCHING A HIGHER SALARY

Salary discussions can be tricky. When you’re going for a job, you don’t want to undersell your experience or skills, but you also don’t want to pitch yourself too high. Similarly, if you’re…
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SALARIED HOSPITALITY WORKERS TO GET WEEKEND TOP-UP PAYMENTS

Salaried workers in pubs, hotels, cafes and restaurants will get top-up payments if they work more than 18 hours a week on weekends and public holidays, according to new rules brought in by the workplace…
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