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Navigating security challenges: IP cameras and facial recognition in today’s cyber landscape.
As the digital landscape evolves, the security measures that businesses rely on are increasingly scrutinised. Among the most significant developments in surveillance technology are Internet Protocol (IP) cameras and Facial Recognition & VMS Video Management Systems. While these tools offer enhanced security and operational efficiency, they also introduce a range of cybersecurity risks that can…
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The next evolution of hospitality redevelopment: designing for growth, not just upgrade
Hospitality redevelopment is shifting from refurbishment to repositioning. For many owners and boards, the conversation is no longer simply about modernising finishes or refreshing gaming layouts. It is about strengthening long-term relevance in an increasingly competitive market. Guest expectations are evolving. Younger demographics seek experience-led venues. Non-gaming revenue plays a larger role in long-term sustainability.…
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New facial recognition technology code released. are you ready?
Liquor & Gaming NSW and the NSW Government have recently released the Voluntary Code of Practice: Facial Recognition Technology (FRT) for Hotels & Clubs. The Code outlines best practice, privacy, and security requirements for using FRT to identify self-excluded patrons in clubs and hotels. The requirements in the Code are intended to apply to venues…
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IP Based security systems open the door to cyber risks
In a connected world, even the tools that safeguard your club can become a cyber attacker’s easiest entry point. As clubs continue to modernise their operations, IP-based security systems are emerging as a critical cyber risk. However, with this digital evolution even the tools that safeguard your club can become a cyber attacker’s easiest entry…
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Margins under pressure
Rising costs are no longer a short-term disruption for Australia’s pubs and clubs. They are now embedded in the operating environment. For senior venue managers, margin pressure is coming from multiple directions at once. Input costs across food, beverages, utilities and insurance continue to climb, while persistent labour shortages are driving sustained wage growth. At…
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Turning parking into a member advantage
It’s a familiar scenario for many clubs and hotels: the car park fills early, valued members arrive, and with no spaces available, they turn around and head to a competing venue. Parking is no longer just an operational consideration but a frontline component of the customer experience. The integration of the BeParking into Sint’s Park.Me…
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How the Cash Xpress supports compliance-first cash out
Cash Out Is Part of Every Gaming Floor On any given day in a VIC, SA or ACT gaming venue, withdrawing cash is standard. Whether it’s a patron grabbing cash to split the bill, heading to the gaming floor, or moving between machines, access to cash needs to be quick, simple and available. But behind…
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Is your venue still using Messenger for internal comms?
Are you still using Messenger to communicate with your team? For many venue managers, it is a habit that starts out of necessity. You need to send a quick update about a weekend shift, share a new policy, or remind staff about a training session. A group chat is free, fast, and everyone has it…
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Banktech’s QuickPay XL5 CRT now approved for QLD venues
Banktech is excited to announce the QuickPay XL5 – Australia’s most advanced cash redemption terminal – has received official Queensland regulatory approval for connection to both Max and Odyssey LMOs. This milestone clears the way for Queensland gaming venues to deploy cutting-edge CRT technology that delivers superior speed, flexibility and operational efficiency. As Australia’s only…
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Why membership signup at clubs is finally going digital
For many clubs and pubs, the membership sign-up process hasn’t changed much in decades. New members complete paper forms at reception, staff manually enter the details into membership systems and issue a plastic card. During busy periods, queues form at the front desk while staff work through applications as quickly as possible – sound familiar?…
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Venues can’t patch their way to better AML compliance
AML compliance is due for a fundamental upgrade. Compliance expectations across gaming in the region are accelerating, and the systems most venues rely on were designed for gaming operations, member management and reporting, not AML programs. The results turn into manual processes that create gaps where risk continues to go undetected. Brendan Thomas, AUSTRAC’s CEO,…
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How one hospitality team built its own software ecosystem
How One Hospitality Team Built Its Own Software Ecosystem Technology inside licensed venues has grown rapidly over the past decade. Gaming systems, membership platforms, POS, loyalty programs and marketing tools all play an important role in the modern club or pub. But while venues have invested heavily in these systems, operators are still frustrated by…
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