COMS DETECT – LEADING CLOUD-BASED FACIAL RECOGNITION SYSTEM
COMS Detect is a market leading cloud-based facial recognition system that identifies barred or excluded persons as they enter your venue, by matching them against images on your watchlist. We go beyond this, by giving you the ability to have different categories (for example Monitor, Trespass, VIP etc) to ensure our system can be configured to meet your individual venue requirements. Our aim is to create safer venues, for your staff and patrons. We offer a range of innovate solutions that make your employees lives simpler and more efficient. COMS Detect is built to meet industry best practice guidelines.
Experience – COMS Systems has 7 years’ experience in providing Facial Recognition systems to hospitality and retail venues. More than 460 pubs, club and retail outlets have one of our systems installed across New Zealand, South Australia, Queensland and Victoria. COMS Detect, our latest system, is proven and reliable with 100% customer satisfaction.
Microsoft Partners – COMS Detect uses the latest Microsoft Algorithm to perform in cloud matching. This algorithm is constantly updated to provide world leading accuracy in detecting and identify faces in challenging conditions. It is scalable to handle large collections of images. COMS Detect is built with security and privacy considerations, complying with standards like GDPR.
Cloud Based – COMS Detect is cloud based, which ensures all data is safe and secure. COMS Detect and our customers data, is securely hosted in a Microsoft Azure data centre on Australia’s East Coast. COMS Detect has 99.95% uptime due to duplicated cloud-based servers. These accounts are secured with firewalls and special ‘one time only’ logins. There is no direct access from the internet and no onsite matching servers to fail. Backups are written every hour. All COMS Detect data is encrypted to protect personal data within the database.
Continuous Innovation – The COMS Management team have over 30 years’ experience in the gaming and hospitality industries. Our in-house development team ensures we can promptly deliver products and systems driven by customer feedback and global trends. As industry leaders, we never stop evolving. We are constantly improving and updating our products and services to stay ahead of the competition.
Customer Service – We pride ourselves on proving top quality support for the products and services we supply. Our extended call centre hours mean we are here to help when you need us. Customers can log a support request online anytime or call our help desk 7 days a week including Public Holidays from 8am – 9 pm.
COMS Detect is proudly promoted and sold by DNS Specialist Services and Quick Count Australia.
Please contact Paul Andrew, COMS Systems Chief Operating Officer today for more information, a demonstration or to be put in touch with a local supplier. Paul can be contact by email or by phone at 1800 324 918
Danny Nixon-Smith / DNS Specialist Services / 0433 906 809
Troy McKinlay / QuickCount / 1800 726 868
Testimonials
“Implementing the facial recognition system at Robina Tavern and Logan City Tavern has been a game-changer for us”.
From day one, the installation process was seamless — quick, easy, and completely unobtrusive to our daily operations. The onboarding process, including the development of policies and procedures, was handled professionally and made adopting this technology stress-free.
Since going live, the system has become an invaluable tool for our staff. It has made identifying patrons at risk and those on the register of excluded patrons significantly easier and more accurate. This has improved both our compliance and our efficiency, giving our team the confidence to focus on providing a safe and welcoming environment for all our guests.
The ongoing support we’ve received has been excellent, with responsive assistance whenever needed. This level of service has given us peace of mind knowing that we are always backed by a knowledgeable and supportive team.
We couldn’t be happier with the results and would highly recommend this solution to any venue looking to enhance safety, compliance, and operational efficiency.”
Scott Steele, Assistant Venue Manager – Robina Tavern & Logan City Tavern
Excellent Support
NZCT has partnered with COMS Systems since its inception nearly two decades ago. We make extensive use of their products, including COMS Detect, a facial recognition system that supports our customers in delivering a safe, compliant, and enjoyable experience for their patrons. In recent years, COMS has continually enhanced the COMS Detect platform through ongoing research and development, introducing new features that our customers now depend on. This enduring partnership reflects our shared commitment to innovation, safety, and excellence in service.
Rob Holden, General Manager – New Zealand Community Trust
We can confidently say that the COMS Detect Facial Recognition System has proven to be a game-changer in venue monitoring and harm minimisation across our network of venues.
When detections are made, staff can quickly access and respond to alerts, thanks to the user-friendly interface and reliable hardware setup.
COMS Detect is a robust, reliable, and staff-friendly solution backed by a team that genuinely cares about venue success and compliance. We highly recommend it to any organisation seeking to enhance safety and operational efficiency in meeting harm minimisation requirements.
Carol Longhurst, Senior Gaming Manager – Bobby Foundation/TAB New Zealand
