You’ve asked ChatGPT or Claude a question. But could AI help tackle the next task on your to-do list? Beyond the prompt lies a more practical way to use AI.
Join The Drop and Laurel Papworth to explore AI agents that follow processes, connect with business tools and handle repeatable tasks—with you in control.
Built for hospitality managers, this hands-on workshop features new content, even for past attendees. Build an AI agent and see what’s possible.
Move beyond prompts to design structured, agent-style workflows that support real business operations.
Overview of the AI Agents Course
For professionals who already use tools like ChatGPT or Microsoft Copilot and are ready to move beyond prompts into structured, repeatable AI workflows.
Presented by The Drop and delivered by leading AI educator Laurel Papworth, this intermediate-level workshop focuses on the next stage of AI in business: agentic workflows – where AI doesn’t just respond, but follows a process, applies judgement, and supports real operational decisions.
Designed for management professionals in the hospitality industry (clubs, pubs and suppliers), this session helps you move from experimenting with AI tools to applying them in a more structured, practical way across your organisation.
If you have done Laurel’s Drop workshops before, this workshop is delivering NEW content so is recommended for both new and past participants.
What does the course cover?
From AI Tools to Agents: Understand how AI is evolving from responding to prompts to planning tasks, using tools and completing multistep business workflows.
Connecting AI Agents to Your Business Tools: Discover how agents can work with applications such as Microsoft 365, email, documents and other business systems to complete useful tasks.
What Can AI Agents Actually Do?
Explore practical business examples and identify where AI Agents can save time, improve productivity and take on repeatable tasks.
Keeping AI Agents Reliable, Safe
and Under Control
Understand practical guardrails, permissions, testing and human oversight to manage mistakes, protect business information and maintain control.
Designing Effective Agent Workflows
Learn how to structure tasks, instructions and decision points so AI Agents can work effectively with your existing business processes.
Measuring Value and Preparing
for the Future
Evaluate productivity gains and return on investment, and explore how AI Agents are changing workflows, teams and the way organisations operate.
Build a First AI Agent
Create a simple, reusable AI Agent using accessible tools, with clear instructions, connected resources and defined outcomes.
Key Takeaway
Move beyond experimenting with AI to putting it to work in your business. You’ll leave with a practical AI Agent you’ve built yourself, an understanding of how to connect AI to everyday business tasks, and the confidence to identify opportunities to save time, reduce repetitive work and improve productivity – while keeping everything under control.
Prerequisites: (important for hands-on exercises)
To get the most value from this workshop, participants should:
Have prior experience using AI tools such as ChatGPT or Microsoft Copilot
Have access to Microsoft 365 Copilot within Word, Excel, Outlook or Teams (not just the free Copilot chat)
Have access to Copilot Agents (Copilot Studio)
HURRY – BOOK NOW TO SECURE YOUR PLACE
SYDNEY
WEDNESDAY 10 March 2027
9AM – 5PM
Cliftons Margaret St
3/60 Margaret Street, Sydney 2000
$860 + GST
BOOK NOW >> The Drop Workshop – AI in Practice: Moving from Tools to AI Agents 2027 » Powered by ThriveCart
About Your Trainer: Laurel Papworth
Artificial Intelligence
Laurel Papworth is a global AI consultant and workshop facilitator with a focus on generative AI (ChatGPT) through licensing her course, “AI Is My CoPilot,” at the Australian Institute of Management.
Since 2008, she’s taught diverse AI subjects, including behavioural, semantic and computer vision AI.
A pioneer in virtual currencies and Play-to-Earn fitness, she patented decentralised currency three years before Bitcoin. Named by Forbes as a Top 50 influencer in online communities, Laurel has consulted for the Malaysian Government, Singapore Departments, Parliament House Australia, Sony, and various banks.
She has over 22,000 students and decades of teaching at various Australian universities. Laurel hosts the “Alchemy of Innovation” podcast and enjoys MMORPGs like World of Warcraft in her free time.
