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Information TechnologySint – Notify.Me – more than paging: connecting the systems behind the venue
For many clubs, paging has traditionally meant one thing: getting a message to a staff member on the gaming floor.
The Drop – The Hospitality and Gaming Network
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Why a lemon from a flood-hit farm is a bigger idea than it sounds
Zero Alcohol Is Growing Up, and Your Drinks List Needs to Keep Pace Not long ago, a zero-alcohol option behind the bar meant a single warm bottle at the back of the fridge. Today those drinks sit in supermarket aisles, bottle shops and pub taps, and a growing number of customers expect something thoughtful when…
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Your compliance officer can’t be everywhere.
A Compliance Officer has a lot to keep across. Customers, transactions, staff, training, risk, suspicious behaviour, documents, reviews and the day-to-day issues that come with running a venue. The challenge isn’t always the obvious compliance issue. It’s the one buried in the everyday activity of the venue that nobody realises needs attention. That’s where good…
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Your busiest payout weeks are coming. Who’ll be on shift?
Your Busiest Payout Weeks Are Coming. Who’ll Be on Shift? It’s 11:40 pm on Boxing Day. The gaming room is full, the GM is on leave until the new year, and a patron has just won well over $5,000. The relief duty manager on tonight has handled one large payout this year. Maybe two. None…
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Why more Aussies are skipping the weekend rush for a Wednesday schooner
Friday and Saturday still pay most of the bills, but the quickest growth in Australian pub and club trade is happening on a day many venues treat as filler. New analysis from Westpac DataX, covering more than 80 million pub and club transactions between July 2024 and June 2026, shows Wednesday spending up 6.1 per…
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The $66,000 bin: what food waste is really costing your venue
Most venue managers know food waste is a problem. Fewer know how much it costs them, because the expense is scattered across ordering, labour and waste collection. Industry estimates put the average cost for a food service business at around $66,000 a year, and for pubs, clubs and hotels in New South Wales a new…
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Your security system is working – but is it still protecting you?
Every organisation develops maintenance programs for its physical assets. Buildings are inspected, fire systems tested, elevators serviced, air-conditioning receives preventative maintenance. What about your technology assets — and specifically your security technology? Increasingly, forward-thinking organisations are recognising that security technology deserves the same disciplined approach. Modern electronic security systems are no longer standalone devices. CCTV,…
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Closing the ‘soft spots’: why everyday cash exposure is your real theft risk
When most people think about theft in pubs and clubs, they picture dramatic scenarios – armed robberies, break-ins, smashed doors. In reality, a lot of loss comes from much quieter places. Cash walking through the venue at close, tills being topped up from a bag, multiple people accessing the safe during a busy shift, gaps…
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Hospitality Concierge delivers on-the-ground support
Liquor & Gaming NSW’s Hospitality Concierge has visited 15 venues across the Southern Tablelands, working directly with hospitality operators and industry stakeholders to support a safe, vibrant and responsible hospitality sector. Covering 762 kilometres in three days, the Hospitality Concierge team visited venues and hospitality businesses across Sutton Forest, Marulan, Yass, Binalong, Murrumbateman and Bungendore,…
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Smart Pups – changing lives, one paw at a time
Craig Harley, IGT / Everi National Director and Smart Pups Board Member, proudly said: “Beyond raising much-needed funds and creating significant national awareness, one of the things I am most proud of is the incredible support that Smart Pups Assistance Dogs receives from across Australia’s hospitality industry. Clubs, hotels, casinos, licensed monitoring operators (LMOs), gaming…