ENSURING COMPLIANCE AND SAFETY: THE BEST INTEGRATED TOOL FOR RESPONSIBLE GAMING OFFICERS

What is the Best Tool for Responsible Gaming Officers?

Since 1 July 2024, NSW hospitality venues with more than 20 EGMs are required to have an active RGO as part of the new gaming reforms. The best tool to ensure effortless compliance with these regulations is the FloorSafe Digital Incident Register.

Why Choose FloorSafe?

Integrated System: FloorSafe integrates with all major gaming and membership systems, providing pre-populated forms with scaled indicators. This allows for welfare checks and incidents to be easily documented in a timely, accurate, and efficient manner.

Beyond Incident Reporting: FloorSafe offers more than just an online incident register form. It provides real-time alerts of potential at-risk behaviour and high-risk activity, as well as daily insights into configurable behaviour markers. With these direct communications, as well as ‘break-in-play’ vouchers, your RGOs can promptly and discreetly respond to your customer’s needs, ensuring a safe and enjoyable gaming experience.

Data Security: Stored on venue-specific servers, your data remains secure and is not shared beyond your venue. FloorSafe can be automated to escalate records to third parties such as BetSafe and ERM upon request, ensuring seamless compatibility with your operations.

Seamless Transition Between RGOs

One of the critical benefits of FloorSafe is its ability to seamlessly switch responsibilities from your standard RGO to the nominated RGO after midnight. This transition is beneficial because it ensures that the nominated RGO, who is primarily focused on RGO duties during late-night hours, can maintain continuous and focused monitoring of the gaming area. This setup reduces the risk of gambling harm during high-risk periods and ensures that patrons receive the necessary support promptly and efficiently.

A Proven Initiative

RedeemX started this initiative with industry associations in 2018, based on best practice guidelines outlined by UNSW and research partners. FloorSafe was released to manage critical information and record interactions effectively. While the new gaming reforms mandate compliance, adopting practices that go above and beyond regulatory requirements is in the best interest of our industry. This ensures the protection of our customers and the greater community.

Join Us at the Australasian Gaming Expo

By implementing integrated tools from the RedeemX CXM, like FloorSafe, you can ensure your venue is equipped to handle the evolving challenges in maintaining the best possible customer experience. Come and see the RedeemX team at Stand 635 and discover how FloorSafe and other tools can make a positive impact on your business. Book a time at AGE with us here or email for more info.

Visit our website www.redeemx.com or call 02 9889 3003 to speak with Christo and the team regarding your Customer eXperience.