FLEXI PLAY – GIVING YOUR PLAYERS A CHOICE

As an industry, we know that we all need to play a part in ensuring that our gaming patrons have the option, if they need it, to manage their play so that gaming remains an enjoyable form of entertainment for people from all walks of life.

This is why we are pleased to see that Aristocrat Gaming recently launched a new version of their Flexi Play tool – which will be on all their games going forward. It’s their solution to give players the choice of managing their time and spend on gaming machines.

They proactively developed Flexi Play because they are thinking about the long-term sustainability of our industry in the face of increasing societal expectations.

It’s quite simple – at the bottom of the game screen there are a couple of icons that players have the option to use:

• Bank – to bank part of / all their winnings into a separate repository.
• Timer – to set a reminder to keep track of their time and play session.

Aristocrat trialled Flexi Play on some of their games in high-profile venues in the last few years and although it didn’t have high usage, for those that used it, it was an effective tool for helping them stay within their limits. Plus, it’s good for venue staff, as they now have something tangible to offer any customers who may need assistance.

The benefits are:

• Gives players more choice in how they manage their gameplay.
• Enables venues to demonstrate their commitment to player welfare, which increases customer satisfaction, retention and loyalty.
• Empowers venue staff to offer a tangible solution to players.

Aristocrat is also providing materials to help venue staff and your players understand it:

• For venues in NSW/ACT installing Jackpot Carnival Deluxe they will be sent flyers (with a display holder) for their players. In QLD for those installing Diamond Age, they will receive the same material (you can access a PDF version here).
• A brochure for your staff is also available with tips on how to speak to players about Flexi Play (click here to see it).
• Plus, they have a Flexi Play video too >>> (click below)

Flexi Play looks like a good solution to help the minority of players that might need help and it’s good to see a manufacturer proactively supporting venues in responding to societal expectations to help ensure that your business thrives as a central part of your local community.