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NEW DIGITAL INCIDENT REGISTER FOR NSW LIQUOR AND GAMBLING COMPLIANCE

In response to the requirements set by Liquor & Gaming NSW (L&GNSW) for maintaining a digital incident register and/or digital gambling incident register, ERM Online has introduced the NSW Liquor…
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WHERE’S THE SLUDGE IN YOUR LOYALTY PROGRAM?

*Inspired by the book - Nudge: The Final Edition (2021) – Thaler and Sunstein, chapter 7. (From my point of view it’s a brilliant book and a must read for all loyalty program managers) Sludge is…
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ARMIDALE CITY BOWLING CLUB BUILDS ON 110-YEAR LEGACY WITH PAYNTER DIXON

Respectively celebrating their 110 year anniversaries, Armidale City Bowling Club and Paynter Dixon are kindred – and rare – spirits. A cornerstone of the Northern Tablelands community, the club is…
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NEW DIGITAL INCIDENT REGISTER FOR NSW LIQUOR AND GAMBLING COMPLIANCE

In response to the requirements set by Liquor & Gaming NSW (L&GNSW) for maintaining a digital incident register and/or digital gambling incident register, ERM Online has introduced the NSW Liquor…
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5 TIPS FOR CREATING AN IN-CLUB CX STRATEGY

Does your Club’s Strategic plan talk about customer service as being important? Does your Club unpack this strategic imperative and articulate a Customer Experience strategy that is actionable and accountable?…
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ARISTOCRAT BECOMES FIRST GAMBLING SUPPLIER LICENSED IN UAE

After Wynn Resorts International became the first hospitality company to obtain a license in the United Arab Emirates and from the General Commercial Gaming Regulatory Authority (GCGRA) to run a…
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