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FOR LOVE OR MONEY 2026 REPORT

Each year Australia’s leading expert on Loyalty Programs, Adam Posner from The Point of Loyalty, publishes For Love or Money. The report tracks the new trends and insights on customer loyalty and…
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RAVING NEXT: TWO IMPORTANT JOINT CONFERENCES IN USA FOR 2026

The club industry in Australia shares many common issues with Indian casinos in the USA. They deal with similar customers that are regulars and very local, they confront the same problems in building business…
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THE POKIE DEBATE RETURNS: IS REDUCING MACHINES REALLY THE ANSWER?

OPINION The debate over poker machines in NSW is once again gathering momentum, with a proposal set to be considered at the NSW Labor State Conference this week calling for a 50 per cent reduction in…
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IMPORTANT – CHANGES TO SMS REGS

Small businesses and community organisations need to act now to make sure their text messages continue to reach customers and members when new anti-scam rules begin on 1 July 2026. The Australian Communications…
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THE QUESTIONS VENUES ARE ASKING BEFORE GOING DIGITAL WITH AML PAYOUTS

Over the past few months, we've had a lot of the same conversations with gaming venues across Australia. The compliance frameworks are in place. The intent is there. But when it comes to actually making…
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CAN A GAMING MANAGER REALLY BE REPLACED WITH AI?

In the era of AI automation and machine learning, many industries are exploring how much human responsibility can, or should, be handed over to technology. Australian clubs, especially those with significant…
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