Delegates are yet again in for a treat, with another stellar line-up of bespoke Seminars that will leave attendees with the latest information, insights and practical takeaways that will ensure you can take back what is most relevant for your club.

As part of every registration, delegates can select two (2) seminar sessions of your choice!

Times: Sunday, 14 October  I  11:15am-12:15pm  I  Repeat Sessions 1pm-2pm

Seminar 1 [Morning Session] – Data Security & Privacy – Protecting Your Club & Members
Rod Crowder, CEO, OpCentre
Panel with representatives from Aristocrat, Tabcorp, Salesforce and Liquor & Gaming NSW. David McGrath, Moderator & Chief Digital Officer, ClubsNSW

An in-depth look at the findings of recent research and the launch of the club industry Data Governance Standard which will form the way forward for clubs when it comes to acquiring, storing and utilising information gathered across each organisation. A session that is a must for any director or club manager looking to better protect the club’s information assets, particularly in light of new Australian and European regulations.

Seminar 1 [Afternoon Session] – GenNext Finalist Presentation – The Strategy for a Successful Future
Join some of the club industry’s best talent as three finalists from the GenNext competition present their strategy on how clubs should be positioned to thrive in a time when our future customers – Millennials (75 per cent of the global workforce by 2025) – are seeking ways to be engaged, empowered and inspired by business and leaders in local communities.

Seminar 2 – Food & Beverage with a Side of Customer Service – SIGNATURE KEYNOTE PRESENTATION
Amanda Stevens, Global Thought Leader & 2018 Keynote Speaker of the Year
In a post-digital era, where disruption and competition is rife, creating a member experience that sets a club apart has never been more critical. In fact, clubs that don’t place an immediate priority on creating advocates for their club will struggle to maintain market relevance for the next 3-5 years. This signature keynote presentation explores the psychology of advocacy and what’s possible when a brand puts their customers — or in this case members — at the heart of everything they do.

Seminar 3 – Terrorism Preparedness & Prevention 
Counter Terrorism & Special Tactics Command
A Guide to Terrorism Risk Management in the NSW Club Industry – clubs are known to be safe, fun, family-oriented venues. Their place is cemented in our culture as somewhere one can go and enjoy good food, drinks and great company. However, recent events show us that we cannot take our safety or the safety of our venues for granted. Terrorism is, unfortunately, something on all of our minds today and understandably, those fears are escalated each time there is an attack.

Seminar 4 – Is Your Workplace Mentally Healthy?
Candice Lewis, Benestar Group on behalf of Beyond Blue
With up to one in five Australian adults suffering from a mental illness in any year, managing the mental health and wellbeing of our workforce resonates as a compelling measure of how an organisation values its people. Expand your understanding of anxiety, depression and suicide and how identifying risk and protective factors can assist your workplace.

Seminar 5 – Gaming: When It Comes to Players & Games, What Is the Future? 
John Utting, Utting Research with an expert panel
New forms of gaming such as skill-based and 3D/4D graphics are generating hype as the industry looks towards the future, particularly for younger demographics. This seminar will explore players’ reactions to and views of these new offerings based on experiences with live product. In conjunction with Utting Research and IGT, these insights will be valuable when considering your venue’s gaming floor make-up in the future.