GAMING: GETTING THE FLOOR BALANCE RIGHT

Exclusive article content from The Drop One of the hardest decisions to make in purchasing gaming machines is how to work out what to buy with so many great games available from all of the manufacturers.…

CUSTOMER SERVICE RECOVERY: PART OF THE PLAN IS NOT: “I know you’re pissed off – but can you wait until I ask my boss first?”

  Part 3 of a series by  Steve Browne, Raving Service, Raving Consulting, Reno Nevada. In Part I of this series, we talked about how NOT to recover customers. In Part II, we discussed the B.U.D.D.Y.…

THE SCIENCE OF GEOLOCATING YOUR GAMING MACHINES

There are experts in our industry that specialise in designing your gaming floor to ensure that it promotes comfort for your players, and an easy flow of customers through the space you have available.…

CASINO CLUB OFFERS NEW GAMING EXPERIENCE

The next evolution of Las Vegas nightlife and gambling has arrived in the form of the Lavo Casino Club.  The Palazzo’s popular Italian restaurant, Lavo, has recently expanded to include gaming, mixology…

SOCIAL IS THE NEW (ALL) BLACK

@AllBlacks : 515K Twitter followers Facebook : 3.2 million likes With the New Zealand All Blacks, people expect the absolute best - including on social media. The All Blacks are the number one ranked…

PACKER PUNTS ON $10 BILLION CASINO PLAY

By Perry Williams SMH James Packer's Crown Resorts will invest in a new six-star hotel brand across a $10 billion pipeline of casino developments in a bid to lure a greater share of big-spending gamblers…

BIG BREWER BUILDS ‘BEER PLATFORMS’ & NEW ON-PREMISE APPROACH

By Clyde Mooney, Editor PubTIC Lion is hunting its “biggest areas of opportunity” through a new global role and dedicated positions. PubTIC asked the big brewer how this will affect pubs around Australia. Following…

“POKIE NATION” FAILS TO MAKE THE POINT

Article by Clyde Mooney, Editor PubTIC Industry has dismissed the ABC’s high-profile “Ka-Ching! Pokie Nation” program as unbalanced and not credible, as the national broadcaster appears guilty of…

BEST NEW GAME OPTIONS IF YOU ARE BUYING NOW FOR THE CHRISTMAS BUILD-UP.

Many of the new games featured by manufacturers at the AGE Show in mid-August are still just getting through the government approval process and being gradually shipped out into clubs and hotels. This…

HOW SAFE IS YOUR VENUE, CASH AND STAFF?

Sourced from Crime Prevention Unit, Victoria Police and Banktech. There has been an alarming increase in Australian gaming venue robberies over the past 10 years. In Victoria alone, police estimate that…

PUB ROUND UP: CRAFT BEER, BACK WHERE IT ALL BEGAN.

By Clyde Mooney, Publishing Editor, PubTIC.   The Australian Heritage Hotel, the original home of craft beer is gearing up for its 11th Annual Australian Beer Festival, showcasing 130 home-grown brews…

THE BEST CASINO IN THE WORLD – AND YOU’VE PROBABLY NEVER HEARD OF IT.

Extracts from an article by Raving Consulting's Dennis Conrad (President & Chief Strategist) and Toby O’Brien, (Vice President of Marketing & Client Services).   Raving Consulting has…