Operations

All the latest operations news from the industry

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IT’S NOT JUST A CAR PARK…IT’S A VIP SERVICE OPTION

It’s a busy weekend and the club carpark is quickly filling up with members coming for dinner and a show. By 7pm when all the spaces are taken, five of your valued top tier customers turn up to spend…
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6 GREAT WAYS TO REDUCE ABSENTEEISM AND TURNOVER RATES

The hospitality industry experiences significant employee turnover and absenteeism, having historically had one of the highest turnover rates among private sectors, even prior to the pandemic. These factors…
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CROWN RESORTS RETAINS MELBOURNE CASINO LICENSE

Victorian Gambling and Casino Control Commission (VGCCC) has announced Blackstone-owned Crown Resorts has been allowed to keep its license to operate its flagship Melbourne casino. The decision comes…
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YOUR MICROSOFT OFFICE 365 EMAILS TARGETED BY HACKERS

Microsoft Office 365 software forms an integral part of any modern business, but due to its market dominance, particularly emails, it has become a preferred attack method for professional hackers. Microsoft…
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JULY 1 RGO REGULATIONS DEADLINE.  IS YOUR VENUE READY?

With the risk of potential fines exceeding $30,000 for non-compliance, the stakes have never been higher for gaming venues. The July 1, 2024, deadline is looming, so ensure your club or pub meets the Responsible…
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BUSINESS NSW ASKS FOR “PT FLEXIBLE ONGOING EMPLOYEE”

Business NSW has submitted a draft to the Fair Work Commissions review of awards requesting a new category of employee. Part-time workers will be able to agree to a 10 per cent loading in return for their…
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DO YOU NEED A DEGREE TO WORK IN HOSPITALITY?

The hospitality and tourism industry is one of the biggest in the world, employing roughly one in ten people worldwide. One of the reasons why so many people are drawn to work in this industry is because…
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RAVING NEXT: STRATEGIC OPERATIONS & LEADERSHIP CONFERENCE

The club industry in Australia shares many common issues with Indian casinos in the USA. They deal with similar customers that are regulars and very local, confront the same problems from business optimisation,…
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NSW HAS PHASED OUT MORE SINGLE-USE PLASTICS

What's happening on November 1? Lightweight plastic bags have already been banned in NSW as of June 1 but now the more single-use plastic items have been phased out: These items include: Straws …
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NSW CRIME COMMISSION OUTLINES RECOMMENDATIONS TO STOP LAUNDERING

The Project Islington Inquiry was set up following a series of news media articles published in 2020 and 2021 that asserted that tens of millions of dollars of proceeds of crime, were being “laundered”…
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FACIAL RECOGNITION DEPLOYMENT – OVERCOMING BARRIERS

Last month in The Drop we wrote about some of the concerns facing clubs wanting to deploy of Automated Facial Recognition – and even those who already using AFR. To recap, there are two major concerns. …
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FACIAL RECOGNITION – PRIVACY, DATA PROTECTION & HUMAN RIGHTS

At the recent Australasian Gaming Expo, the team from Exact Technologies spoke with many people about Facial Recognition Technology … and the message was loud and clear. “Basically, everyone told…
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