NEW DIGITAL INCIDENT REGISTER FOR NSW LIQUOR AND GAMBLING COMPLIANCE

In response to the requirements set by Liquor & Gaming NSW (L&GNSW) for maintaining a digital incident register and/or digital gambling incident register, ERM Online has introduced the NSW Liquor…

WHERE’S THE SLUDGE IN YOUR LOYALTY PROGRAM?

*Inspired by the book - Nudge: The Final Edition (2021) – Thaler and Sunstein, chapter 7. (From my point of view it’s a brilliant book and a must read for all loyalty program managers) Sludge is…

ARMIDALE CITY BOWLING CLUB BUILDS ON 110-YEAR LEGACY WITH PAYNTER DIXON

Respectively celebrating their 110 year anniversaries, Armidale City Bowling Club and Paynter Dixon are kindred – and rare – spirits. A cornerstone of the Northern Tablelands community, the club is…

NEW DIGITAL INCIDENT REGISTER FOR NSW LIQUOR AND GAMBLING COMPLIANCE

In response to the requirements set by Liquor & Gaming NSW (L&GNSW) for maintaining a digital incident register and/or digital gambling incident register, ERM Online has introduced the NSW Liquor…

5 TIPS FOR CREATING AN IN-CLUB CX STRATEGY

Does your Club’s Strategic plan talk about customer service as being important? Does your Club unpack this strategic imperative and articulate a Customer Experience strategy that is actionable and accountable?…

ARISTOCRAT BECOMES FIRST GAMBLING SUPPLIER LICENSED IN UAE

After Wynn Resorts International became the first hospitality company to obtain a license in the United Arab Emirates and from the General Commercial Gaming Regulatory Authority (GCGRA) to run a…

INDUSTRY SUPPLIERS PREPARE FOR 2025 – FEATURE YOUR AD CAMPAIGN IN THE DROP

The Drop is unique in the industry in providing up to date market news, knowledge and networking opportunities delivered differently, through a flexible and dynamic online digital platform. Most leading…

MALVERN’S NEWEST LOCAL, THE GARDINER HOTEL OPENS NOV

The popular Melbourne suburb of Malvern will soon welcome its brand-new neighbourhood watering hole, The Gardiner Hotel, which is set to open on Friday 29th November. Bookings to the anticipated hot…

AHG EXPO TO MARK MAJOR MILESTONE IN 2025

10 years since the first AHG Expo took place on the Gold Coast, the AHG Expo has transformed from humble beginnings to a cornerstone event on the Australasian hospitality and gaming industry calendar. Whether…

MAKE GAMING COMPLIANCE SIMPLER WITH TECHNOLOGY

A new era dawns—one that demands vigilance, empathy, and a commitment to player well-being. The introduction of new gaming regulations has increased the focus on both player behaviour and cash movements.…

UNDERSTANDING BPA: WHAT IT IS, AND WHY YOU SHOULD AVOID IT

BPA (Bisphenol A) is a chemical commonly found in plastics and resins. When BPA-containing materials come into contact with food and beverages, there’s a possibility of it leaching into these consumables. Once…

IGT APPOINTS BEN BRIEN AS SENIOR DIRECTOR COMMERCIAL STRATEGY FOR APAC

Gaming industry leader IGT has announced that Ben Brien has joined the Company as Senior Director Commercial Strategy Asia Pacific (APAC). Brien is responsible for leading IGT’s commercial casino, hotels…