Strategies & Tools for Advancing Guest Experience (STAGE) is a half-day seminar that is designed for Management in Clubs & Gaming.

With a goal of enabling you to identify opportunities to enhance your experience offering and build stronger relationships and affinity with guests and members, the STAGE Seminar is designed to help you build a competitive edge that is specific to your brand.

The seminar covers topics on Customer/Guest Experience in the Club and Gaming sector and explores the relevance of Guest Experience from a neurological standpoint while shedding light on the role of emotion in the experience economy. It will also discuss the influence of your brand and its prior exposure, as well as the role of staff interactions in enhancing Guest Experience. Measuring the ROI of Guest Experience delivery and its impact on revenues and profits is a critical topic covered in the seminar.

The seminar will be highly interactive and will allow for ample opportunities to ask questions, gain insight into your own organisation’s current guest experience offering and understand how you can implement learnings to drive tangible outcomes.

You will also have time to network with your peers from other properties during the cocktail session following the seminar.

The seminar has been designed keeping your busy schedule in mind and the details are as follows:

Date: Wednesday 30th May 2018

Time: 3 PM to 7:30 PM

Venue: BLACK by EZARD at The Star Sydney

Price: $395+GST per Attendee | You can Avail a 20% discount on the total price if 2 or more attendees register from your organisation.

STAGE Agenda:

3:00 PM to 6:00 PM – STAGE Seminar

6:00 PM to 7:30 PM – Networking with Drinks & Canapés

The last date to register is 23rd May 2018.

Seating is limited, and registrations will be on a first-come, first-serve basis.

If you would like more information about STAGE or would like to register, do not hesitate to contact Brett Jones via email at or give him a ring on 0435 812 177.