Last week, I had the privilege of attending an AI workshop that promised to make AI our copilot in the ever-evolving pub and club industry. Hosted by the uber-knowledgeable Laurel Papworth, the workshop, aptly named “AI is my CoPilot – or how ChatGPT/AI can become the hardest working, most competent job share colleague you’ll ever have,” brought together 35 industry professionals, including myself. To say this hands-on course was enlightening, educational, and even a little bit scary, was probably an understatement.

Within the first hour of the workshop, something magical happened. It felt like the entire room experienced a collective “aha moment.” It was as if the future of our industry had just unveiled itself before our eyes.

So, what made this workshop so remarkable?

  • Structured Prompting: Unleashing the Power of ChatGPT

One of the highlights of the workshop was delving into the art of structured prompting and harnessing the true potential of ChatGPT and other AI tools. Laurel Papworth masterfully guided us through the nuances of crafting prompts that yield the best results. It’s not just about asking questions; it’s about asking the right questions in the right way. These insights alone were worth the price of admission.

  • AI Training: Customising AI for Your Organisation

Another key takeaway was learning how to train AI, specifically ChatGPT, using your organisation’s documents. This hands-on experience allowed us to see how AI could become a valuable resource, helping us process information faster and more efficiently.

  • Privacy, Confidentiality, and Intellectual Property

Of course, no AI discussion is complete without addressing the critical issues of privacy, confidentiality, and intellectual property. Laurel navigated these complex waters, shedding light on how to use AI responsibly while safeguarding sensitive information.

  • Selecting the Right Third Party Tools

We touched on a variety of options and gained insights into which tools may be best suited to our industry.

  • Adapting to Change: The Future of Clubs and Pubs

Perhaps one of the most thought-provoking discussions revolved around the impact of AI on the clubs and pubs industry. We collectively acknowledged that AI is set to transform our jobs, and it’s imperative that we adapt to these changes.

In just one day, this workshop managed to cover a vast landscape of AI topics and provided all who attended with a comprehensive foundation for their AI journey. What set this course apart was the seamless blend of strategy and practicality, presented in an accessible format that even those less technologically inclined, like me, could grasp.

Laurel Papworth’s expertise and the collective “wow” moments of the attendees make this workshop a must for all club managers, no matter what their area of business – be it finance, operations, marketing, gaming, IT, compliance – AI affects all concerned. If you’re looking to embark on your own AI adventure, I can’t recommend this course enough. It’s not just informative; it’s the future knocking at your door.


Linda Joannides

Your Marketing Mentor