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MEASURING WHAT MATTERS: LOYALTY METRICS FOR CLUBS AND PUBS

In hospitality, it’s easy to focus on turnover, foot traffic and average spend but these numbers only tell part of the story. For club and pub operators, the real question is why guests come back. Understanding…
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ACMA PRIORITISES GAMBLING AD CHANGES

Australia’s media regulator is set to make gambling advertising reform one of its major compliance priorities for the 2026–27 financial year, signalling increased scrutiny across the sector. The Australian…
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THE ULTIMATE STADIUM EXPERIENCE

Precision Signs transforms venues this sports season The winter sports calendar is in full swing, bringing a massive wave of patrons looking for the best seat in the house. For hospitality and entertainment…
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GSL REWARDS: THE SMARTER WAY TO REWARD YOUR PATRONS

Meet GSL Rewards, the now standalone solution from Next Payments, reimagining how venue’s reward their patrons. Say goodbye to reduced cash flow, wasted gift cards, and limited rewards, and say hello…
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SMART TALENT: SMART CHOICES. SMARTER OUTCOMES

At Smart Talent, we believe exceptional businesses are built by exceptional people. As a boutique executive recruitment and talent advisory firm, we specialise in connecting outstanding professionals with…
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HOSPITALITY CONCIERGE OFFERS HELPING HAND TO RIVERINA LICENSED BUSINESSES

Staff from Liquor & Gaming NSW’s Hospitality Concierge have continued their regional NSW engagement program, this time visiting licensed premises in the Riverina to support a safe, vibrant and responsible…
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FEEDBACK SOUGHT ON HOW PUBLIC LOTTERIES ARE RUN IN NSW

Liquor & Gaming NSW is seeking feedback from industry, stakeholders and the community on how public lotteries are run in NSW The Public Lotteries Regulation 2016 is due to expire on 1 September…
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STRATEGIC PLANNING FOR HOSPITALITY VENUES: 4 REASONS YOUR STRATEGIC PLAN WILL FAIL

Most hospitality venues have a strategic plan. The problem is that many of them sit in a drawer, get discussed once a year, and have little impact on the day-to-day decisions that drive performance. A…
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THE GAMING & MARKETING EDGE – SMARTER STRATEGIES FOR BETTER PERFORMANCE

With rising economic and regulatory pressures, staying ahead in gaming requires strategy, not guesswork. This course equips you with insider knowledge on how to attract and retain players, leverage data…
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NSW BUSINESSES MUST SEPARATE FOOD WASTE

From 1 July 2026, thousands of NSW businesses will face a major shift in waste management, with new laws requiring food waste to be separated from general waste. The phased rollout will first apply to…
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IN THE NEWS…

A proposed multi-billion-dollar takeover of Caesars Entertainment, asset investigations into former pub baron Jon Adgemis’ Byron Bay interests, and an ACMA ruling against SBS over gambling advertising…
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PARRA GROUP WELCOMES PITT TOWN SPORTS

The PARRA Group officially marked the amalgamation of Pitt Town Sports Club into the Parramatta Leagues Club group at a ceremony held at the Pitt Town venue. The amalgamation, approved by members of…
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STAY AML-READY ON EVERY PAYOUT: REGISTER FOR OUR FREE WEBINAR

Compliance built into every payout Cruz Payouts brings identity verification, KYC, customer risk-rating, payment processing, and record-keeping into a single, end-to-end payout workflow. It's purpose-built…
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THE NEW DRINKING CULTURE

Australia’s relationship with alcohol is continuing to evolve, and for clubs and pubs the changes are becoming impossible to ignore. Data from the Australian Institute of Health and Welfare (AIHW), the…
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THE GAMING & MARKETING EDGE – SMARTER STRATEGIES FOR BETTER PERFORMANCE

With rising economic and regulatory pressures, staying ahead in gaming requires strategy, not guesswork. This course equips you with insider knowledge on how to attract and retain players, leverage data…
Read more
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HIGH STAKES FOR INFLUENCERS WHO SPRUIK GAMBLING

Social media influencers who promote gambling are not only exposing Victorians to harm, they could be breaking the law, the Victorian Gambling and Casino Control Commission (VGCCC) CEO Suzy Neilan said. ‘When…
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THE SYSTEMS PARTNER YOUR VENUE CAN COUNT ON

As venue operations become more complex, particularly with the increasing focus on AML and compliance, the need for reliable, well-supported systems is in sharper focus. For many venue CEOs and owners,…
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SEAFOOD MENUS GET A MAKEOVER.

A new wave of transparency is coming to Australia’s hospitality industry, with diners set to notice a key change on menus across the country. A federal regulation shake-up will see pubs, restaurants,…
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NSW – ROOFTOP BARS, OUTDOOR DINING AND LESS RED TAPE

The NSW Government’s latest planning reforms are being welcomed as a major win for clubs, pubs and hospitality venues, with sweeping cuts to red tape set to unlock new revenue opportunities through outdoor…
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COFFEE’S NEW SUPERPOWER?

For decades, coffee has been the fuel that keeps the hospitality industry moving. From the early-morning café rush to the late-night venue espresso, coffee is woven into Australian culture. But now, fascinating…
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NSW GOVT BOOSTS SERVICES TO COMBAT GAMBLING HARM

The Minns Labor Government is boosting annual funding for GambleAware by $1.3 million to provide people experiencing gambling harm with greater access to peer support workers and services in 44 per cent…
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FOR LOVE OR MONEY 2026 REPORT

Each year Australia’s leading expert on Loyalty Programs, Adam Posner from The Point of Loyalty, publishes For Love or Money. The report tracks the new trends and insights on customer loyalty and…
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RAVING NEXT: TWO IMPORTANT JOINT CONFERENCES IN USA FOR 2026

The club industry in Australia shares many common issues with Indian casinos in the USA. They deal with similar customers that are regulars and very local, they confront the same problems in building business…
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THE POKIE DEBATE RETURNS: IS REDUCING MACHINES REALLY THE ANSWER?

OPINION The debate over poker machines in NSW is once again gathering momentum, with a proposal set to be considered at the NSW Labor State Conference this week calling for a 50 per cent reduction in…
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IMPORTANT – CHANGES TO SMS REGS

Small businesses and community organisations need to act now to make sure their text messages continue to reach customers and members when new anti-scam rules begin on 1 July 2026. The Australian Communications…
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THE QUESTIONS VENUES ARE ASKING BEFORE GOING DIGITAL WITH AML PAYOUTS

Over the past few months, we've had a lot of the same conversations with gaming venues across Australia. The compliance frameworks are in place. The intent is there. But when it comes to actually making…
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