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A DIVINE HAND IN RGOS SUCCESS: PARTNERING WITH CHAPLAINS FOR SAFER GAMBLING

Gamble Aware Week 2024 encourages people to reflect on their gambling and the gambling of those around them. It is also a good time for Clubs and Pubs to reflect on their harm minimisation practices, and…
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TOP 10 TIPS FOR LINKING SOPS TO CX GLORY

What does excessive staff turnover, high training costs, shrinking talent pools, extended operating hours and week-long trading days all have in common? They all pose significant challenges to delivering…
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NEW DIGITAL INCIDENT REGISTER FOR NSW LIQUOR AND GAMBLING COMPLIANCE

In response to the requirements set by Liquor & Gaming NSW (L&GNSW) for maintaining a digital incident register and/or digital gambling incident register, ERM Online has introduced the NSW Liquor…
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LOOKING AHEAD TO MARKETING IN 2025: KEY TRENDS

Marketers who want to stay ahead of the curve must not only adapt to changes but anticipate them. From the rise AI to the growing importance of sustainability in brand messaging, these new trends represent…
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IN THE NEWS – CASINOS

Star Entertainment Keeps Sydney Casino Open, Gets Fined Again Star Entertainment has been fined again by the NSW Independent Casino Commission (NICC) but is allowed to continue operating gaming…
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GO WITH GSL – THE ALL-INCLUSIVE LOYALTY CARD AND BENEFITS PROGRAM FROM NEXT PAYMENTS!

What is the GSL Loyalty Program? Next Payments’ GSL Loyalty Program is an enhanced prepaid eftpos, loyalty, and promotions management program that maximises value for your venue and members. The…
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AUSTPOST BANKS MILLIONS FROM ILLEGAL ONLINE CASINOS

Australia Post pockets millions of dollars from providing financial services to online casinos which are illegal to operate in Australia, an investigation by The New Daily has revealed. A subsidiary…
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GAMBLING IN AN AGEING & UNCERTAIN WORLD BY ROSS GREENWOOD

Business and finance guru Ross Greenwood’s keynote address at the recent Drop lunch in Sydney. Ross looks at the fragmented gaming and wagering market and the opportunities and areas of concern in coming…
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THE IMPORTANCE OF A POSITIVE WORKPLACE CLUTURE, PLUS A FREE EBOOK

Article courtesy of Marlowe Bennett & Michelle Watson from BENCHMARQUE – one of Sydney’s leading hospitality and event recruitment agencies.  They presented the recent Drop Workshop “WAYS TO…
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A LESSON FOR ALL AS COSMOPOLITAN REVENUE JUMPS UNDER NEW MANAGEMENT.

Bill McBeath knew exactly what was missing at the Cosmopolitan Las Vegas: gamblers. In the 14 months since Blackstone Group LP brought him in to run the 3,000-room resort, McBeath has created a new high-limit…
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