-
Twin Towns rolls out new courtesy bus platform & venue app
Twin Towns has launched My Courtesy Bus across its three venues, replacing its previous courtesy bus booking system and significantly increasing the capacity of its three-vehicle fleet. One of Australia’s largest and most recognised club groups, Twin Towns selected the platform from Spoke Technologies to improve booking availability for members, make better use of…
-
TAB pays $2.7m for telemarketing and spam breaches
Tabcorp Holdings Limited (TAB) has paid more than $2.7 million in penalties after the Australian Communications and Media Authority (ACMA) found multiple breaches of spam and telemarketing laws by the company. The ACMA found that between February 2024 and June 2025, TAB made telemarketing calls to VIP customers that included 351 calls to numbers on…
-
Busy is not a strategy when IT comes to promotions
Our partners at Raving Consulting are experts in the most similar market to Australian clubs – USA Tribal casinos. They have the same issues with high visitation of regular customers and balancing gaming promotions that aren’t just foot traffic and don’t convert to revenue. Here are their tips on avoiding “busy” as a promotions strategy. …
-
Measuring what matters: loyalty metrics for clubs and pubs
In hospitality, it’s easy to focus on turnover, foot traffic and average spend but these numbers only tell part of the story. For club and pub operators, the real question is why guests come back. Understanding loyalty and guest sentiment has become one of the most important competitive advantages in the sector, particularly as venues…
-
GSL Rewards: the smarter way to reward your patrons
Meet GSL Rewards, the now standalone solution from Next Payments, reimagining how venue’s reward their patrons. Say goodbye to reduced cash flow, wasted gift cards, and limited rewards, and say hello to immediate, valued, and secure rewards that your patrons will genuinely appreciate. What is GSL Rewards? GSL Rewards is a standalone gift card solution…
-
The Gaming & Marketing Edge – smarter strategies for better performance
With rising economic and regulatory pressures, staying ahead in gaming requires strategy, not guesswork. This course equips you with insider knowledge on how to attract and retain players, leverage data for smarter decisions, boost player engagement and optimise your gaming floor—ensuring your venue remains profitable and competitive. Who Should Take This Course? Whether you’re new…
-
The Gaming & Marketing Edge – smarter strategies for better performance
With rising economic and regulatory pressures, staying ahead in gaming requires strategy, not guesswork. This course equips you with insider knowledge on how to attract and retain players, leverage data for smarter decisions, boost player engagement and optimise your gaming floor—ensuring your venue remains profitable and competitive. Who Should Take This Course? Whether you’re new…
-
Raving NEXT: two important joint conferences in USA for 2026
The club industry in Australia shares many common issues with Indian casinos in the USA. They deal with similar customers that are regulars and very local, they confront the same problems in building business optimisation, and they need to address regular technology changes and security issues. They are committed to incentivising staff, improving business operations…
-
Important – changes to SMS regs
Small businesses and community organisations need to act now to make sure their text messages continue to reach customers and members when new anti-scam rules begin on 1 July 2026. The Australian Communications and Media Authority (ACMA) is reminding organisations that if they use a branded SMS sender ID – the name that appears at…
-
Turning Instagram into a hospitality marketing asset
Instagram remains one of the most effective digital platforms for clubs, pubs, and hospitality venues looking to strengthen customer engagement, promote food and beverage offerings, and build brand visibility. For marketing managers and assistants, the platform offers an opportunity to connect with patrons in a highly visual and immediate way, while also driving visitation, bookings,…
-
The Gaming & Marketing Edge – smarter strategies for better performance
With rising economic and regulatory pressures, staying ahead in gaming requires strategy, not guesswork. This course equips you with insider knowledge on how to attract and retain players, leverage data for smarter decisions, boost player engagement and optimise your gaming floor—ensuring your venue remains profitable and competitive. Who Should Take This Course? Whether you’re new…
-
Seamless integration, smarter venues: why RedeemX is a must-see at AHG 2026
Compliance meets Experience: KYC and Onboarding The entry point of your venue is the first opportunity to build a relationship. RedeemX has refined the onboarding journey to ensure it is secure and compliant, as well as welcoming. Integrated KYC: By automating identity verification and KYC (Know Your Customer) protocols, the platform ensures your venue meets…
The Hospitality and Gaming Network
Clubs · Pubs · Casinos · Hotels