NAVIGATING THE NEW RCG LANDSCAPE: PLAYTRAX AND CASHTRAX

A new era dawns—one that demands vigilance, empathy, and a commitment to player well-being. The introduction of new RCG requirements in NSW has increased the focus on both player behaviour and cash movements.

 

PLAYTRAX – RCG / RGO TOOL

Sint’s new PlayTrax gambling behaviour tracking tool is designed to assist with gaming machine-based alerts so that RGOs don’t miss what can often be minimally visible signs of escalating problem gambling behaviour.

Precision Metrics for Informed Decision-Making

Compliance with player harm minimisation regulations is non-negotiable. Playtrax, works independently from your gaming system, and uses a pre-determined play algorithm to determine gaming behavioural benchmarks. It takes the guesswork out of this critical aspect by providing gaming machine alerts to identify:

• Carded / non-carded time at the machine.
• Carded accumulated time at multiple machines.
• Carded / non-carded one-off loss percentage.
• Risk based alerts – amber / red levels.
• Alerts notified through pager, app or email.

Can’t an RGO do the job without the machine alerts?

A large Sydney-based club (200+ machines) using PlayTrax and with RGO’s on their gaming floor, proved that the PlayTrax machine driven alerts assist the RGO’s by monitoring patterns and thresholds of gaming play that are often not visible while moving around the floor. In fact, the club had 78 accurate alerts through PlayTrax in one day last weekend, many that were missed by the RGOs.

For this club and their RGOs, Playtrax proved it wasn’t just software; it was an efficient working tool to support the RGOs in doing their job accurately.

 

CASHTRAX – AML/CTF

CashTrax is an AML transaction monitoring detection and reporting software tool using an AI based machine-learning process that analyses suspicious gaming activity and irregular player behaviours that deviate from an accepted baseline, and reports against a venue threshold measurement.

In simple terms, you set up an initial benchmark for player spending behaviours and the system learns and develops to the point where it can differentiate between normal and irregular behaviour. That means no more pages and pages of false reports are flagged that take up time and resources to investigate.

CashTrax then collates and compiles all irregular transactional data and reports, which enable easy access for further investigation and reporting if required. And, you know that they are all true suspicious activities, not false positives. If you already have the Notify Me paging system in your venue it now supports the new CashTrax software.

 

For more information and a product demonstration call Jason Drew at Sint Group – Phone:  1300 175 994