So, you have identified a staff member who has supervisory or management potential and want to get them into that role as soon as possible.
Two major aspects of a manager’s/supervisor’s responsibilities in the hospitality industry are Shift Management and Conflict Resolution. Shift management involves effective troubleshooting, staff supervision and managing workflow.
Conflict resolution can pertain to conflict between staff members or between staff and patrons.
LBA Gamesure has flexible delivery training specifically designed for staff to ensure that they are ready to “step up” to supervisory/management level duties rapidly and confidently.